AirPods not connecting

[PedroPG]

Whenever I attempt to connect my AirPods Pro 2 to my laptop, they immediately disconnect after a brief moment. I do not have the option to reconnect them from the Bluetooth settings; the only available option is to "Remove Device." This issue persists despite my efforts to resolve it by downloading and installing the latest drivers from the HP website specific to my computer model. I have also ensured that the Bluetooth adapter is properly enabled and functioning. Despite these steps, the problem remains unresolved, and I am unable to maintain a stable connection between my AirPods and my laptop.

[A_Gayathri]

Hi @PedroPG,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your AirPods not connecting, here are several steps you can take to troubleshoot and potentially resolve the issue of your AirPods disconnecting from your HP ENVY 16 Inch Laptop:

1. Reset AirPods

1. Put your AirPods in their case and close the lid.
2. Wait 30 seconds, then open the lid.
3. On your laptop, go to Bluetooth settings and remove the AirPods.
4. Press and hold the setup button on the back of the case until the status light flashes amber and then white.
5. Try pairing your AirPods again.

2. Update Bluetooth Drivers

Even though you've already updated your drivers, it may help to uninstall and reinstall them:

1. Open Device Manager.
2. Locate and expand the Bluetooth section.
3. Right-click your Bluetooth adapter and select "Uninstall device."
4. Restart your laptop. Windows should automatically reinstall the Bluetooth drivers. If it doesn't, download and install them manually from the HP website.

3. Check Bluetooth Services

1. Press Win + R, type services.msc, and press Enter.
2. Locate "Bluetooth Support Service" and ensure it's running. If not, right-click and select "Start."
3. Set the Startup type to "Automatic" by r4. Disable Bluetooth Power Management
4. Open Device Manager.
5. Locate and expand the Bluetooth section.
6. Right-click your Bluetooth adapter and select "Properties."
7. Go to the "Power Management" tab and uncheck "Allow the computer to turn off this device to save power."

5. Check for Windows Updates

1. Go to Settings > Update & Security > Windows Update.
2. Check for updates and install any pending updates.

6. Run Bluetooth Troubleshooter

1. Go to Settings > Update & Security > Troubleshoot.
2. Select "Additional troubleshooters."
3. Run the Bluetooth troubleshooter.

7. Interference and Range

Ensure that there are no other Bluetooth devices or Wi-Fi devices causing interference and that you are within the optimal range for the Bluetooth connection.

8. Re-pairing Process

Sometimes re-pairing from scratch can solve the issue:

1. Remove the AirPods from the Bluetooth list on your laptop.
2. Restart your laptop.
3. Pair the AirPods again as a new device.

9. Firmware Updates for AirPods

Ensure that your AirPods are running the latest firmware. This is done automatically when the AirPods are connected to an iPhone, but you can check the firmware version:

1. Connect the AirPods to your iPhone.
2. Go to Settings > General > About > AirPods.
3. Check if a firmware update is available.

Refer to this document:  HP ENVY 16 inch Laptop PC 16-h0000 User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. right-clicking, selecting "Properties," and adjusting the Startup type.

 

[PedroPG]

Thank you for your suggestions, Gaya1239. Unfortunately, the solutions provided did not resolve the issue.

I appreciate your help.

[A_Gayathri]

Hi @PedroPG,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!