All of a sudden my ho envy can't recognize my printer which is, and has been on my network forever

[jmmcoury]

All of a sudden my hp envy can't recognize my printer which is, and has been on my network forever

I verified that my printer is on the same network, sharing with other devices, I've tried everything I know, and what I could find on the internet I will not even see the Epson WF- 7710 when directly connected to the printer via USB printer cable. It also stopped recognizing a MAC laptop and another laptop, as well as my phone.

[VikramTheGreat]

Hi @jmmcoury,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand that your HP ENVY laptop running Windows 11 has suddenly stopped recognizing your Epson WF-7710 printer, and the issue persists across multiple devices and connection types (USB, Wi-Fi, mobile). Here's how to troubleshoot the problem step-by-step:

1. Fully Power Cycle Everything

This resolves many connection issues.

➤ For the Printer:

• Power it off.
• Unplug it from the wall for 2 full minutes.
• Plug it back in and power it on.

➤ For the Router:

• Reboot your router (power cycle).
• Wait for the network to fully come back online (2–3 minutes).

➤ For your Devices:

• Restart your HP Envy laptop.
• Do the same for other affected devices (Mac, phone, etc.).

2. Try USB Again (Direct Connection)

Since USB isn't working either:

• Try a different USB port on your HP laptop
• Try a different USB cable
• Use Device Manager on your HP:
  • Press Windows + X > Device Manager
  • Under Printers or Universal Serial Bus, see if any unknown device appears
  • If it does, right-click → Uninstall → then Scan for hardware changes

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support