Allow a device to connect is grayed out

[wan_cyber]

Hi, 

The option to allow a device to connect is grayed out.
I cant connect to my phone. 

My phone is Huawei Mate 9.
My laptop is Hp Pavilion Gaming Notebook 15 ak032tx.

serial number : [Personal Information Removed]
product number : T0Z19PA#UUF
windows 10 Home Single Language 64-bit

The installed drivers (automatically)after show the hidden drivers3 drivers on the support website

[A4Apollo · Accepted solution]

Hey there! @wan_cyber, Thanks for stopping by the HP Support Forums!

I understand you have issues connecting your phone to laptop using the Bluetooth connections.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your PC?

Do you see the Bluetooth driver listed in the device manager?

Please provide the product number of your PC to assist you better.

As you mentioned you have issues connecting your phone to laptop using the Bluetooth connection.

Try updating the BIOS on your PC using this link.

Uninstall the Bluetooth driver from device manager on your PC and install the latest driver using HP support assistant.

Refer this article to know more information about using HP support assistant.

Please try the steps recommended below.

a)   Open Control Panel by clicking the Start button, and then clicking Control Panel.
b)   In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c)   In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d)   To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e)   When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f)   To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

Also, try the steps recommended below.

press Win + R,” type services.msc and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

If the service is not running, right-click on it and then select the “Start” option.

If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.

In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.

Refer this article to further troubleshoot Bluetooth issues with your laptop.

If the issue still persists after trying out the steps. Uninstall the Bluetooth driver from device manager and install the driver using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

I hope you have a great day! 🙂

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