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icr007
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Am I using the Ethernet socket correctly ?

HP Recommended
OMEN 17-cb1521na
Microsoft Windows 10 (64-bit)

It is so hard to plud the cable in and take out due to the clip cover, if that is its purpose.  It used to connect to router automatically, but I have to disconnect and reconnect to get the square box symbol down the bottom right corner instead of wifi symbol.  It's a new laptop so I wanted the increased speed to download and reinstall Apps.  Help ?

icr007
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Dragon-Fur
Level 16
Level 16
32,003 31,708 2,916 10,663
Message 2 of 2
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HP Recommended

@icr007 

 

Yes, the "clip cover" can make it more difficult to connect and then disconnect the RJ45 Ethernet cable.

 

Try a different cable that doesn't have that irritating appendage.

 

The actual issue might be why the Ethernet connection is disconnecting in the first place.

 

Some of the places to check:

  • If the constant removal and attaching of the RJ45 Ethernet cable in the Ethernet port has damaged the port, the connection can be lost whenever the cable moves - this is possible.

 

  • If you are using DHCP to connect to the router, the "lease" might be failing to maintain its connection - this is unlikely.
  • If you are using DHCP to connect to the router, and if there is another device already using the selected IP address, a conflict will develop and throw one device off the network - this is unlikely.
  • If you are using an assigned IP address for your computer and another device has also been assigned that address, a conflict will develop and at least one - perhaps both - devices will be thrown off the network - this is possible.
  • If the RJ45 Ethernet cable is defective, then it will not maintain a connection - this is possible.
  • If you are using a dual band router and the SSID (network names) for both 2.4Ghz and 5GHz are the same, some network connections might disconnect / connect unexpectedly - this is possible though it is normally result of using Wireless and not Wired.

 

Connection - Network - Static IP

Log into your router - set the IP address for your computer within the range selected for these types of devices.

Log into your computer - set the IP address for your computer to the same IP address as you selected / set on the router.

Control Panel > icon view > Network and Sharing Center

Click on your Ethernet connection

Check / Set the IPv4 Properties

Network_Connection_Wired_IP_1Network_Connection_Wired_IP_1

 

Frankly, based on your description it is most likely the first one - that is, the port or the cable are loose.

 

Start by replacing the Ethernet cable.

Next, decide whether the issue is connection type (how you are managing the connections in the network).

If you decide the damage is physical, contact HP Support and ask for options.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

 

Submit information / case online

Sign in or continue as a guest

 

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

 

Many roads lead to HP Support.

 

Settings > System > About > (Support) Online support > Contact an HP Agent

 

OR

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

OR

 

Regional Links

 

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

 

OR

 

Option - HP Support is on Facebook!

HP on Facebook

 

READ – Be Informed – Be Aware

 

HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

 

HP Support does not publicly post contact numbers.  Please submit your case online

 

  • Provide required Information > Explain the problem > Submit the case
  • After the case is submitted, Contact information for your area will be displayed on your screen
  • Reminder:  Wait times can be long – HP Response centers are very busy.

 

  • Use Device Serial Number to submit the case (do not post private information on the Community).
  • Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
  • HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
  • HP websites are the only sites allowed to use the HP copyright  ® circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Still in doubt?  Stay away from the site.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Warranty Check

 

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN Laptop - 17-cb1521na

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

 

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
Dragon-Fur
Level 16
Level 16
32,003 31,708 2,916 10,663
Message 2 of 2
Flag Post
HP Recommended

@icr007 

 

Yes, the "clip cover" can make it more difficult to connect and then disconnect the RJ45 Ethernet cable.

 

Try a different cable that doesn't have that irritating appendage.

 

The actual issue might be why the Ethernet connection is disconnecting in the first place.

 

Some of the places to check:

  • If the constant removal and attaching of the RJ45 Ethernet cable in the Ethernet port has damaged the port, the connection can be lost whenever the cable moves - this is possible.

 

  • If you are using DHCP to connect to the router, the "lease" might be failing to maintain its connection - this is unlikely.
  • If you are using DHCP to connect to the router, and if there is another device already using the selected IP address, a conflict will develop and throw one device off the network - this is unlikely.
  • If you are using an assigned IP address for your computer and another device has also been assigned that address, a conflict will develop and at least one - perhaps both - devices will be thrown off the network - this is possible.
  • If the RJ45 Ethernet cable is defective, then it will not maintain a connection - this is possible.
  • If you are using a dual band router and the SSID (network names) for both 2.4Ghz and 5GHz are the same, some network connections might disconnect / connect unexpectedly - this is possible though it is normally result of using Wireless and not Wired.

 

Connection - Network - Static IP

Log into your router - set the IP address for your computer within the range selected for these types of devices.

Log into your computer - set the IP address for your computer to the same IP address as you selected / set on the router.

Control Panel > icon view > Network and Sharing Center

Click on your Ethernet connection

Check / Set the IPv4 Properties

Network_Connection_Wired_IP_1Network_Connection_Wired_IP_1

 

Frankly, based on your description it is most likely the first one - that is, the port or the cable are loose.

 

Start by replacing the Ethernet cable.

Next, decide whether the issue is connection type (how you are managing the connections in the network).

If you decide the damage is physical, contact HP Support and ask for options.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

 

Submit information / case online

Sign in or continue as a guest

 

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

 

Many roads lead to HP Support.

 

Settings > System > About > (Support) Online support > Contact an HP Agent

 

OR

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

OR

 

Regional Links

 

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

 

OR

 

Option - HP Support is on Facebook!

HP on Facebook

 

READ – Be Informed – Be Aware

 

HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

 

HP Support does not publicly post contact numbers.  Please submit your case online

 

  • Provide required Information > Explain the problem > Submit the case
  • After the case is submitted, Contact information for your area will be displayed on your screen
  • Reminder:  Wait times can be long – HP Response centers are very busy.

 

  • Use Device Serial Number to submit the case (do not post private information on the Community).
  • Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
  • HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
  • HP websites are the only sites allowed to use the HP copyright  ® circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Still in doubt?  Stay away from the site.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Warranty Check

 

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN Laptop - 17-cb1521na

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

 

 

 

Dragon-Fur

View solution in original post

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