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‎09-08-2021 02:09 PM

HP Recommended
Product: Pavilion - 15-cw1511sa
Operating System: Microsoft Windows 10 (64-bit)

I am attaching a USB C to USB Hub with 4 USB 3.0 Ports. Primarily so I use my Wireless mouse and keyboard. The dongles work fine if I use a hub plugged into one of the USB ports. However if I plug in a newly acquired USB C to USB hub there isn't a connection.

20210908_210525.jpgApologies if I'm being naïve or thick with this one.   Thanks.

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-08-2021 03:07 PM

HP Recommended

@Kimsman65 

 

The specs of your machine is

 

         https://support.hp.com/au-en/document/c06391639

 

It has a hopeless 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port. What is your hub. I think they are not compatible.

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎09-08-2021 03:07 PM

HP Recommended

@Kimsman65 

 

The specs of your machine is

 

         https://support.hp.com/au-en/document/c06391639

 

It has a hopeless 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port. What is your hub. I think they are not compatible.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎09-09-2021 06:14 AM

HP Recommended

Hi, thanks for replying so quickly. Yes, I think it is probably incompatible. 

 

It is an Atolla C106.

 

Thanks again. 🙂

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