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11-17-2022 02:36 PM
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Was the software previously installed?
The following might help...
If you have not done so,
Restart everything, including the router that controls your network.
Next...
Try / Consider
Uninstall any existing Printer Software
If the printer is accepted on the network...
If the full driver printer software is (already) installed but not working,
- Uninstall any printer software from Control Panel > icon view > Programs and Features
- Restart the computer and sign in.
Next,
- Check (for the Printer) in Devices and Printers > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.
- If there are continuing issues, for example, if you see “Driver unavailable”, add the Steps in the Check and Remove section. If any changes are made, Restart the computer and log in.
Check_and_Remove_Section_2
Install the Printer Software
You did not fully identify your printer.
HP Easy Start can find and install the printer software for your printer.
If you want to use the Web Pack to install, in general, you need to know which printer you have.
For example,
HP DeskJet Ink Advantage 3830 All-in-One Printer series
For this printer
Full Feature Software - Installation Package - Web Pack - Download and Save
HP DeskJet 3830 series Print and Scan Driver and Accessories
OR
HP OfficeJet 3830 All-in-One Printer series
For this printer
Full Feature Software - Installation Package - Web Pack - Download and Save
HP OfficeJet 3830 series Print and Scan Driver and Accessories
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
Printer Software - Full Driver Printer Software - Installation
There are two methods to install the printer software:
Easy Start Software is a wrapper that will find and install your printer software – If you want to install the full driver software, you do need to select the "Full Driver" when the option is presented.
The Web Pack Installation Package method uses the full driver installation package for your printer.
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Method - Use the Easy Start Software to Install HP Smart and / or the Full Feature / Full Driver Software
Easy Start Installation Package - Information and Download / Save
- Open Home Page - HP Easy Start >> Click to open Category Software and Drivers
- Download and Save the current version of the Easy Start Software installation package to install your print software
Easy Start can be used to install your printer software or the HP Smart application.
If the HP Smart Application is (already) Uninstalled, Use Easy Start OR Get a new copy of the application from the Microsoft Store
If you want to install the full driver printer software, choose the "Full Software and Drivers" option during the Easy Start installation procedure.
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Method - Use the full Web Pack Installation package to install the Full Feature / Full Driver Software
Find, Download-Save-Install
- Open your printer Home Page > Support Website
- Open Category Software and Drivers > If the Installation package is not listed on the mail level, check in sub-category Software-Utility
- The title of the package might include the words “Full Feature”, “Full Solution”, “Print and Scan Driver”, or similar wording.
- After the software is installed, Restart the computer and log in
Basic Instructions - Install the Full Feature Software / Full Driver printer software
Preparation
- If the printer software is still / already installed, Uninstall the printer software from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers
- >>> After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.
- If using VPN, shut it off to install software. NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.
- Reminder: If using USB cable between printer and computer, disconnect the cable before installing software. Later... Connect the cable when instructed (near the end of the installation procedure).
- Observation: It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection. Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.
Installation
- Download and Save the Full Feature Software Web Pack installation package or the Easy Start Software
- Open File Explorer
- Navigate to the folder in which you saved the installation file (likely Downloads)
- Right-Click on the installation package and “Run as Administrator”
- After the software is installed, Restart the computer and log in
If using Easy Start
- Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
- When asked, opt for "Full Software and Drivers" (exact wording might vary).
Easy_Start_Full_Driver_2
- If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”
NOTES
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Preparation > Check / enable the printer as the “Default Printer”
Windows 11
Settings > Bluetooth & devices > Printers and scanners
Scroll down > Switch OFF Let Windows manage my default printer
Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default
Windows 10
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
References / Resources
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HP Printer Home Page - References and Resources –
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP DeskJet Ink Advantage 3830 All-in-One Printer series
OR
HP OfficeJet 3830 All-in-One Printer series
OR
Enter the device type and model name of your HP device
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