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‎04-13-2020 06:39 AM - edited ‎04-13-2020 06:41 AM

HP Recommended
Product: HP Pavilion x360 14-cd1004ne
Operating System: Microsoft Windows 10 (64-bit)

Снимок экрана .pngDoes anyone know where to download alternative drivers for Bluetooth-thank you very much!From the manufacturer ,the hands do not grow there,and can not be a normal driver to write ! I am very sorry that I bought it ,this is a misunderstanding - from HP

4 REPLIES 4

‎04-16-2020 05:58 PM

HP Recommended

@ANAT2020,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎04-18-2020 01:28 AM

HP Recommended

Hello, there is no sound in the product via the built-in Bluetooth .The sound passes through the external Bluetooth module !

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‎04-18-2020 01:51 AM

HP Recommended

Снимок экрана (10).jpg

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‎04-18-2020 07:40 AM

HP Recommended

@ANAT2020,

 

I would appreciate it if you could, perhaps elaborate on your concern and let me know what exactly you are trying to do.

 

Are you not getting sound from an external Bluetooth speaker or a headphone?

 

Cheers!

The_Fossette
I am an HP Employee

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