Base System Device and Unidentified Device

[scopio]

Updated Probook 4330s from Windows 7 32bit to Windows 7 64bit and in Device manager there are three items with an ! mark;

Base System Device ID

PCI\VEN_197B&DEV_2392&SUBSYS_167E103C&REV_30

PCI\VEN_197B&DEV_2392&SUBSYS_167E103C

PCI\VEN_197B&CC_088000

PCI\VEN_197B&CC_0880

Unknown Device ID

USB\VIV_138A&PID_003C&&REV_0086

USB\VIV_138A&PID_003C

For which I need drivers but cannot find any.

Would appreciate any help with this.

[Paul_Tikkanen]

Hi:

You need these drivers for those devices...

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

http://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe

[scopio]

Thanks for your prompt reply.

I will download and install them and will let you know how I got on.

[Paul_Tikkanen]

You're very welcome.

[scopio]

Thanks that worked but I now need a driver for the wireless adaptor Quacomm Atheros AR9285 802.11b/gn WiFi Adaptor which now I cannot get internet.

[Paul_Tikkanen · Accepted solution]

You're very welcome.

You need this driver for the Atheros wlan card...

This package contains the drivers for the supported Atheros Wireless LAN Adapters in the supported notebook models running a supported operating system.

http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54972.exe

[scopio]

Thanks again again.

I had it installed but when I rebooted the pc it showed that I had no internet. I have installed it again.

[Paul_Tikkanen]

You're very welcome.

So the driver worked the second time around, and you now have internet access?

[scopio]

Yes thank you, I don't know if a Windows update has anything to do with altering the Wlan driver.

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

It's hard to say what may have caused the driver not to work.