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09-17-2021
09:24 AM
- last edited on
09-17-2021
12:09 PM
by
MayS
Good morning guys, I purchased a new laptop a couple of weeks ago that was running Windows 10, it crashed with a software issue
I had a licensed Windows 8.1 Pro install disk which I much prefer over windows 10 so added a second SS 2.5” drive & installed 8.1 Pro
my issue is that Windows 8.1 disk does not have the drivers for the combo network/Bluetooth adapter in the laptop & I cannot connect to the internet to download a driver/software file
i am subscribed to driver toolkit & love that program
Cam someone help me find a driver that will at least let me connect to the internet & then I know driver toolkit will fix all my driverd
HERE IS MY DETAILS
MODEL 17z-cp000
SERIAL# [Personal Information Removed]
PRODUCT#
order number is [Personal Information Removed]
HP 17 Laptop PC
Product number: 2V2H8AV
Serial # : 5CG??????????
•17.3" diagonal, FHD (1920 x 1080), IPS, anti-glare, 250 nits
•No DVD or CD Drive
•256 GB PCIe® NVMe™ M.2 SSD
•Full-size island-style natural silver keyboard with numeric keypad
•Security Software Trial
•16 GB DDR4-3200 SDRAM (2 x 8 GB)
•Realtek Wi-Fi 6 (2x2) and Bluetooth® 5.2 combo (Supporting Gigabit data rate)
•No Additional Office Software
•Windows 10 Home 64 Plus
•HP TrueVision HD Camera + dual array digital microphone (Natural Silver)
•3-cell, 41 Wh Lithium-ion prismatic Battery
•AMD Ryzen™ 7 5700U (up to 4.3 GHz, 8 MB L3 cache, 8 cores, 16 threads) + AMD Radeon™ Graphics
•Natural silver
The problem I have is that I have installed Windows 8.1 Pro & I need suitable drivers to run your chipssets in the Network & BluetoothHere is my issues with device managerI simply cannot con