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Drouinhomebuild
New member
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Message 1 of 2
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Basic Network driver required

HP Recommended
MODEL 17z-cp000
Microsoft Windows 8.1 (64-bit)

Good morning guys, I purchased a new laptop a couple of weeks ago that was running Windows 10, it crashed with a software issue 

I had a licensed Windows 8.1 Pro install disk which I much prefer over windows 10 so added a second SS 2.5” drive & installed 8.1 Pro

 

my issue is that Windows 8.1 disk does not have the drivers for the combo network/Bluetooth adapter in the laptop & I cannot connect to the internet to download a driver/software file

i am subscribed to driver toolkit & love that program

Cam someone help me find a driver that will at least let me connect to the internet & then I know driver toolkit will fix all my driverd

 

HERE IS MY DETAILS

MODEL 17z-cp000

SERIAL# [Personal Information Removed]

PRODUCT#

order number is [Personal Information Removed]

 

 

 

 

 

 

 

HP 17 Laptop PC

Product number: 2V2H8AV 

Serial # : 5CG??????????

17.3" diagonal, FHD (1920 x 1080), IPS, anti-glare, 250 nits

No DVD or CD Drive

256 GB PCIe® NVMe™ M.2 SSD

Full-size island-style natural silver keyboard with numeric keypad

Security Software Trial

16 GB DDR4-3200 SDRAM (2 x 8 GB)

Realtek Wi-Fi 6 (2x2) and Bluetooth® 5.2 combo (Supporting Gigabit data rate)

No Additional Office Software

Windows 10 Home 64 Plus

HP TrueVision HD Camera + dual array digital microphone (Natural Silver)

3-cell, 41 Wh Lithium-ion prismatic Battery

AMD Ryzen™ 7 5700U (up to 4.3 GHz, 8 MB L3 cache, 8 cores, 16 threads) + AMD Radeon™ Graphics

Natural silver

 
The problem I have is that I have installed Windows 8.1 Pro & I need suitable drivers to run your chipssets in the Network & Bluetooth
Here is my issues with device manager
 

 

I simply cannot con

 

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

You will need to use a USB wifi adapter to connect to the Internet.

 

HP only has Windows 10 drivers for the Realtek AX wifi adapter your notebook comes with.

 

 

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