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NoorhanQ
New member
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Message 1 of 2
146
Flag Post

Battery power lost badly !

HP Recommended
Hp pavilion
Microsoft Windows 10 (64-bit)

Hi, my new bought hp pavilion battery is so bad .. it takes a long time to charge in return

i lose the battery in less than 2 hours!!

is that a normal range for a 3-cells battery type from hp's??

please reply me sooooooon 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
26,801 26,735 1,261 1,304
Message 2 of 2
Flag Post
HP Recommended

@NoorhanQ
Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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