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08-12-2020 06:05 AM
Since he most recent Bios update ( July 6th 2020 ) my laptop will not connect to any WIFI. I have done everything possible… my IT level guys are baffled…. nothing fixes this FOR GOOD.
I called HP… ( I bought my laptop June 28th 2019 )… and they said that my warranty was done for 8 days… that they could help with 60 $ now and 20 $ a month after that.
Anyone else has this problem ? In my opinion, that is programmed obsolescence and it's illegal.. My legal department is looking into it and I want to gather as many people with the same problem as possible.
08-13-2020 09:23 AM
@OlivierD, Welcome to the HP Support Community!
Apologies for the inconvenience caused. Make sure you have tried the steps mentioned in this document to resolve this issue - Wireless Network and Internet Troubleshooting.
If the issue occurred only after the BIOS update, perform a BIOS recovery.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee
08-17-2020 06:10 AM
Good morning Kumar...
Honnestly… I did all of these steps and my IT level 1, 2, and 3 have worked on my laptop for about 3 days and couldn't fix it permanently.
Seems like HP did an amazing job in screwing up the Bios so that they can collect from their tech support after the warranty is gone.
08-17-2020 09:32 AM
I have the same exact issue and have found no solution. I cannot connect to my remote desktop for work or access any major material and I start back at university in a week (great timing right?). Warranty on mine ended a little over a week ago as well.
08-19-2020 05:55 AM
If you find a solution, please let me know. For now, all I am able to do is share the wifi connection from my cell to my laptop. Hope that helps temporarely. Make sure you do not only activate MOBILE HOT SPOT but also WIFI SHARING not to consume all of you data.
08-21-2020 01:31 PM
@ehudg, Welcome to HP Support Community!
This requires remote assistance. Please reach out to the HP Support in your region for further course of action.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee