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‎02-05-2019 10:36 PM

HP Recommended
Product: Envy 360
Operating System: Microsoft Windows 10 (64-bit)

I keep having problems with my bluetooth system's wired right satelite speaker. It keeps cutting off and on after hearing buzzing noises. I've tried multiple things. I've updated drivers in device manager and restarted bluetooth support service. Nothing was resolved. What is the problem, and what else can I do?

3 REPLIES 3

‎02-06-2019 01:08 AM

HP Recommended

@RustyHornz 

 

What is your Envy 360  ?  Please use the following instructions to find out the model/product of your machine:


            https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎02-06-2019 07:38 AM

HP Recommended

Yes. It is a 360.

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‎02-06-2019 07:58 AM

HP Recommended

I only can tell you that It is a 2016 Model with a built in battery, and the product and model nuber is not on the back

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