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Blue screen on laptop hp stream

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Getting blue screen and stop code critical process died  try everything however nothing is working

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 @Josie27 Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.


I understand the computer gets a blue screen error, However, since you haven’t captured the entire error code or message,

I would request you to follow the below steps to capture and reply back with the error message/code to identify the issue and find a permanent fix:

  • In Windows, search for and open View advanced system settings.
  • In the Advanced tab, under Startup and Recovery, click Settings.
  • Under System Failure, remove the check mark next to automatically restart, and then click OK.
  • Restart the computer to apply the change.
  • The computer no longer restarts automatically when a blue screen error occurs.

For more details: click here


​​Please reply back with the error code as the issue is code specific and it would be rather easier to provide an accurate solution using the same.


P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too. 

I am an HP Employee

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