Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
10-16-2020 12:19 PM
Product: Stream Notebook 13 Model K3Y65UA#ABA
Operating System: Microsoft Windows 8.1 (64-bit)
Hello, My HP Steam Notebook 13 USB was working yesterday letting me stream to a speaker device. However, suddenly today the bluetooth icon is not in my toolbar at the bottom of the laptop. I found where the bluetooth turn on/off bar was and wifi turn on/off bar. The wi fi was turned on, but the Bluetooth bar was off and would not let me click to enable it. In device manager/view hidden icons I saw the bluetooth icons. However, when I right click on them I am getting an error code 45:Hardware Device not connected to pc. Try reconnecting to pc. I tried updating drivers, but says all drivers are the latest. Rebooted pc, no help either.Any ideas how to fix this? Thanks for your input. Maybe just get a bluetooth USB adapter?
1 REPLY 1
10-16-2020 12:51 PM
Before you go out an buy a USB Bluetooth adapter, see if this works.
Download and save the latest W8.1 BT driver for your notebook's Realtek wifi card.
Go to the device manager, click to expand the Bluetooth device manager category.
Right click on the Realtek bluetooth adapter listed there, select Uninstall and check the uninstall driver box.
Restart the PC, and install the updated BT driver.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community