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‎12-30-2019 10:25 PM

HP Recommended
Product: HP 15 Notebook
Operating System: Microsoft Windows 10 (64-bit)

I am unable to find the Bluetooth driver in my Control Panel and Device Manager. I am trying to connect a bluetooth speaker to my pc but everytime I click Add Bluetooth Device it says "Couldn't Connect: turn on bluetooth, update driver if supported or troubleshoot problems online." Please help!!!!

1 REPLY 1

‎12-31-2019 07:33 AM

HP Recommended

Hi:

 

Not all HP notebooks come with built in Bluetooth networking.

 

What model wifi adapter does your notebook have?

 

The model wifi adapter determines if your notebook comes with built in Bluetooth networking.

 

If you don't know, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

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