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HP Recommended
HP Pavillon dv6700 Notebook Laptop
Microsoft Windows 10 (64-bit)

HP Pavillon dv6700 Notebook, Operating System Windows 10 Pro N 64 bit Version, 500 GB HD, RAM 2GB, No appropriate Bluetooth Drivers found  while trying to Install the Driver for the Bluetooth USB Dongle Plug N Play Device from the HP Support Website. Nor from the Manufacturer of the USB Bluetooth Dongle Plug n Play Device.

3 REPLIES 3
HP Recommended

Hi @Sweetonrod

 

Welcome to the HP Support Community. I'd be happy to assist you with the driver issue. 

 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

While you respond to that, try these steps - HP PCs - Using Recovery Manager to Restore Software and Drivers

 

Also, try updating the computer using these steps -

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

HP Recommended

Product Name : HP Pavilion dv6700 Notebook PC , I have tried all the steps as mentioned by you. but I haven’t found any Appropriate Bluetooth Driver/Software for the Bluetooth Plug & Play Enter Dongle

HP Recommended

@Sweetonrod

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this issue. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.