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07-16-2026 11:33 AM - edited 07-16-2026 11:35 AM
I was using my bluetooth earphones and suddenly they disconnected. I tried turning on the bluetooth but the option was lighter (showing its not available) so I tried restarting the device but then the bluetooth option wasn't available so I tried troubleshooting and it shows "Bluetooth is not available on this device." Bluetooth driver is also not available in the device manager. What should I do?
PS I already installed the intel bluetooth driver from the website.
07-16-2026 11:36 PM
Hi,
If Bluetooth disappeared completely from Device Manager and the troubleshooter says “Bluetooth is not available on this device,” then Windows is not currently detecting the Bluetooth adapter. This is different from a normal pairing issue with the earphones.
Please try this order:
- Shut down the laptop completely.
- Disconnect the AC adapter and all external devices.
- Perform a power reset:
- Hold the power button for about 15–20 seconds.
- Reconnect the charger.
- Start the laptop again.
HP recommends restarting the computer and checking Device Manager/driver updates when troubleshooting Bluetooth connection issues:
https://support.hp.com/ec-es/document/ish_3940873-3521181-16?fallbackLocale=us-en&validated=true
- Open Device Manager and select:
View > Show hidden devices
Check under:
- Bluetooth
- Network adapters
- Universal Serial Bus controllers
- Unknown devices
Then click:
Action > Scan for hardware changes
- If Bluetooth still does not appear, install both the wireless/Wi-Fi driver and the Bluetooth driver from HP Support for your exact laptop model/product number. Bluetooth is usually part of the same internal wireless card, so installing only the Intel Bluetooth driver may not be enough if the Wi-Fi/chipset/platform driver is mismatched.
HP driver page:
https://support.hp.com/us-en/drivers/laptops
- Also update:
- BIOS
- chipset driver
- Wi-Fi driver
- Bluetooth driver
- Run Microsoft’s Bluetooth troubleshooter / Get Help tool:
https://support.microsoft.com/en-us/windows/hardware/bluetooth/fix-bluetooth-disappeared-in-windows - If Bluetooth still does not appear anywhere in Device Manager, check BIOS/UEFI to make sure wireless/Bluetooth is enabled, if your model has that option.
If Bluetooth remains missing after BIOS/chipset/Wi-Fi/Bluetooth updates and a power reset, then the issue may be with the internal Wi-Fi/Bluetooth card itself or its connection. Please share the exact HP model/product number and the Wi-Fi adapter name from Device Manager.