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JRS_713
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Bluetooth Issues - HP Envy x360

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HP Envy x360

I just purchased the HP Envy x360 with Microsoft Windows 10 - I am unsure what version of WIndows 10 from the drop-down box above.  Whenver I leave the computer in sleep mode for a while, the Bluetooth becomes disabled, and the only way to get Bluetooth back to connect with my mouse is to restart the computer.  What is the fix for this to stop losing Bluetooth?  If this is a persistent issues, I will just return the laptop - it's brand new so I would not think there should be this type of issue.  Please provide a fix.  Thank you.  

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The_Fossette
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@JRS_713

 

I reviewed your post and I understand that the Bluetooth devices disconnect when you wake up the computer from sleep.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the Bluetooth driver from device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

If you continue facing the issue, then follow the below steps.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Bluetooth.

3. Right click on the Bluetooth Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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JRS_713
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Additionally, my Desktop is showing an error in Bluetooth connections stating "Unknown USB Device (Device Descriptor Device Failed)"  

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The_Fossette
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HP Support Agent
29,155 29,140 1,953 2,592
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@JRS_713

 

I reviewed your post and I understand that the Bluetooth devices disconnect when you wake up the computer from sleep.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the Bluetooth driver from device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

If you continue facing the issue, then follow the below steps.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Bluetooth.

3. Right click on the Bluetooth Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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