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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Bluetooth Network Adapter not working

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09-27-2016 07:18 AM
I never changed the default network card ever since I bought the pc, and I always used a dongle to use Bluetooth, but now I recently found out that my networkcard also has bluetooth. So, to my understanding, I shouldn't need the dongle at all.
Although here's the thing. Ever since I bought it I have found no option to turn the bluetooth on, other than the dongle settings of course. And whats even weider (at least to me), that in the adapter settings it is called 'Ethernet 2', as shown here:
The second line says: 'Networkcable not connected'
Is this how it should be? My device manager shows the PAN Network Adapter, and it says it has drivers installed, so I don't know what I would be doing wrong.
Laptop is out of warranty, so sending it to HP is not really an option.
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09-27-2016 04:11 PM
Hi:
According to the product specs for your notebook, it does not come with built in bluetooth networking.
http://support.hp.com/nz-en/document/c04169506
If it did that feature would have been listed along with the 802.11b/g/n (1x1) Wireless Connectivity specification.
If you let me know what model wireless network adapter your notebook has, I will confirm that for you.
That device you see was probably created by the USB bluetooth adapter.
09-27-2016 04:11 PM
Hi:
According to the product specs for your notebook, it does not come with built in bluetooth networking.
http://support.hp.com/nz-en/document/c04169506
If it did that feature would have been listed along with the 802.11b/g/n (1x1) Wireless Connectivity specification.
If you let me know what model wireless network adapter your notebook has, I will confirm that for you.
That device you see was probably created by the USB bluetooth adapter.
09-29-2016 01:23 AM
Hello Paul,
I think you might be right, I might have read the manual wrong.
I believe the network card is an Atheros AR9485, and when I looked it up on-line, I didn't find anywhere that it supports Bluetooth.
Thank you for your time