Bluetooth Only Connecting to Voice/Handsfree

[ifonzie]

Ever since I updated my laptop to Windows 11 22H2, my Bluetooth connection ceased working correctly. I've attempted it all; restarting, reinstalling, etc. I even rebooted my laptop with a fresh install of Windows and THAT didn't even fix it. A tech took over my laptop for almost an hour and she redid all I did and yet it still only continues to connect to VOICE/HANDS-FREE HEADSET with Tape Recorder 16bit playback quality. I am beyond frustrated and hopeless 😠

Only connecting to the aux cable does the audio sound perfect...

[ub6424]

Hello @ifonzie 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Bluetooth>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report back

[ifonzie]

I appreciate your help! I hope I got it right. Please let me know.

 

[ub6424]

Hello @ifonzie 

Thanks for reporting.

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.180.0-Driver64-Win10-Win11.exe

(3) Visit --->>> Intel Bluetooth Site

- Download and install BT-22.180.0-32-64UWD-Win10-Win11.exe

(4) Restart Windows

(5) Test again

(6) Please report back

[ifonzie]

After I rebooted my laptop, I did install these updates and the issue is still occurring, unfortunately 😞

[ub6424]

Hello @ifonzie 

(1) Restart Windows

(2) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(3) Please report your results ( of each command )

[ub6424]

Hello @ifonzie 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

(3) Restart Windows

(4) Please report back

[ifonzie]

Hello, so this is what I got. I appreciate your help.

[ub6424]

Hello @ifonzie 

Thanks for reporting.

Do any other Bluetooth speakers or headphones work?