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HP Recommended
HP ENVY 15.6 inch Laptop PC 15-ep1000 IDS Base Model
Microsoft Windows 11

Ever since I updated my laptop to Windows 11 22H2, my Bluetooth connection ceased working correctly. I've attempted it all; restarting, reinstalling, etc. I even rebooted my laptop with a fresh install of Windows and THAT didn't even fix it. A tech took over my laptop for almost an hour and she redid all I did and yet it still only continues to connect to VOICE/HANDS-FREE HEADSET with Tape Recorder 16bit playback quality. I am beyond frustrated and hopeless 😠

Only connecting to the aux cable does the audio sound perfect...

8 REPLIES 8
HP Recommended

Hello @ifonzie 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Bluetooth>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3Please report back

HP Recommended

I appreciate your help! I hope I got it right. Please let me know.

Screenshot_20221202_074443.png

Screenshot_20221202_074052.png

HP Recommended

Hello @ifonzie 

Thanks for reporting.

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Visit --->>> Intel Wi-Fi Site

Download and install WiFi-22.180.0-Driver64-Win10-Win11.exe

 

ub6424_0-1670069497647.png

 

 

(3) Visit --->>> Intel Bluetooth Site

Download and install BT-22.180.0-32-64UWD-Win10-Win11.exe

 

ub6424_1-1670069497649.png

 

(4Restart Windows

(5Test again

(6Please report back

HP Recommended

After I rebooted my laptop, I did install these updates and the issue is still occurring, unfortunately 😞

HP Recommended

Hello @ifonzie 

 

(1) Restart Windows

(2) Please check <Windows integrity>

 

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

 

msdt.exe /id WindowsUpdateDiagnostic

 

Dism /Online /Cleanup-Image /ScanHealth

 

Dism /Online /Cleanup-Image /CheckHealth

 

Dism /Online /Cleanup-Image /RestoreHealth

 

(3Please report your results ( of each command )

HP Recommended

Hello @ifonzie 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

 

(3Restart Windows

(4Please report back

HP Recommended

Screenshot_20221207_045121.png

 

Hello, so this is what I got. I appreciate your help.

HP Recommended

Hello @ifonzie 

Thanks for reporting.

 

Do any other Bluetooth speakers or headphones work?

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