Bluetooth Radio not working in windows 10. Bluetooth not able to connect to other devices.

[rahulgoyal030]

Hello all,

I am using hp-15-ay500-notebook . I have installed windows 10 and Ubuntu in my laptop.

In my Ubuntu OS bluetooth is working fine but in windows it is not working.

I have multiple times tried reinstalling bluetooth drivers but that didnt help.

Things to note is that if i choose send or receive file via bluetooth it is working okay but i am trying connect my mobile or speaker to my windows bluetooth it doesnt work.

When i am runming troubleshooting on bluetooth it always  gives problem found  "check bluetooth radio status -  fixed" . It happens everytime when i run troubleshoot.

I am not able to identify what is the root cause or this problem and how to fix it.

Please help guys.
Thanks

[KrazyToad]

@rahulgoyal030

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[rahulgoyal030]

Hi ,

Thanks for your response. But i am still facing the problem. I  have already tried all the things you have mentioned above. But nothing has so far. 

Please can you suggest more specific solution . Is there any issue history for this type of issue. 

Any help will be highly appreciated

Thanks.

[The_Fossette]

@rahulgoyal030

I recommend you uninstall the Bluetooth driver from device manager and then download and install it from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe