Bluetooth Sennheiser Headphones Not Found

[Victor_J]

Hi community! Would massively appreciate any tips or help towards making my headphones discoverable. Both my Sennheiser headphones and my HP Envy are brand new and the headphones work and connect fine to other devices, just not this laptop.

[ub6424]

Hello @Victor_J 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <bluetooth> problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Audio inputs and outputs>

- Expand <Bluetooth>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back