Bluetooth audio devices

[aamrr2011]

Hello, i had this issue for a while now, my laptop's bluetooth works perfectly except while connecting to a bluetooth audio device it doesnt pair.

This issue manifested after one of windows 10 updates.

Please help me solve this issue.

Thank you 

[Barachiel]

@aamrr2011

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the computer's Bluetooth. I will be delighted to assist you here.  

Superb description and terrific observations made before posting. Kudos to you for that. 😉 

Try downloading Bluetooth driver from Intel website  

https://downloadcenter.intel.com/download/27493 

•  After this drivers update reboot the notebook, check is the Bluetooth drivers are listed under device manager. 

• And check if it's able to pair any Bluetooth device  

 If the issue is not resolved, try to run BIOS update and check.

Hope this helps. Let me know how it goes. 😉

[aamrr2011]

Thank you for replying sir 

I followed the instructions , unfoutunately  i am still unable to  connect my bluetooth headset 

[aamrr2011]

I installed the intel bluetooth driver as suggested and updated the bios but the broadcom bluetooth driver  is still available and the issue wasn't resolved . I am unable to connect my hp bluetooth headset when i do so this message appears "that didnt work . Maku sure your bluetooth device is still discoverable, then try again 

Please help me fix this issue 

Thank you