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Tutor
Posts: 10
Member Since: ‎10-12-2016
Message 1 of 5 (5,229 Views)
Accepted Solution

Bluetooth can't find any device

Product Name: HP Pavilion 15 P230AX
Operating System: Microsoft Windows 7 (64-bit)

Hello. i have a HP Pavilion 15 P230AX with Windows 7 Ultimate 64bit running on it. 

in a years, i never use my bluetooth to pair with any device. and now, when i want to pair my phone (xiaomi redmi 3 pro) both of my device (Laptop and smartphone) can't recognize each other. the bluetooth always says "searching for devices....................)

Screenshot_3.png

 

 

1. i have restart the service in services.msc and set the bluetooth to "started" and "automatically" in device manager

Screenshot_2.png

 

2. i have reinstall my bluetooth driver, and it's up to date

Screenshot_1.png

 

3. i have try to follow the steps on http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/No-bluetooth-device-was-detected... but, it can't help.  And in HP wireless assistant, it's says

Screenshot_4.png

 

it's says disabled, but i can connect to the internet. i don't know who's wrong, me or the software.  and the "turn All On" button is freeze.

 

help me please.

 

nb : i'm sorry for my english

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Accepted Solution

Re: Bluetooth can't find any device

Hi @GerhardSitorus,

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you need assistance regarding Bluetooth pairing for your Xiaomi device. It’ll be a genuine pleasure to assist you with this.

 

You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. It is always a privilege to work with tech-savvy and technically competent customers like you. We greatly value your relationship with HP. I am amazed at your technical skills and expertise. Brilliant job!

 

 You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.

At the outset, we need to determine if there are any conflicts. For better clarity, I would require more information on this.

  • Have you tried pairing your Xiaomi Note Pro 3 with another device to rule out Bluetooth connectivity issues with it?
  • Have you tried to pair any other device with your computer to check if the computer’s Bluetooth works correctly?

I request you to first isolate. For now please follow the steps from these link: http://support.hp.com/us-en/document/c01060335

 

 Link 2: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01590950

 

If it still does not get resolved, Please update the bios, chipset and Bluetooth drivers from http://hp.c/om/drivers If it has not been done.

 

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

 

View solution in context
HP Support Agent
Posts: 11,187
Member Since: ‎08-10-2016
Message 2 of 5 (5,181 Views)

Re: Bluetooth can't find any device

[ Edited ]

Hi @GerhardSitorus,

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you need assistance regarding Bluetooth pairing for your Xiaomi device. It’ll be a genuine pleasure to assist you with this.

 

You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. It is always a privilege to work with tech-savvy and technically competent customers like you. We greatly value your relationship with HP. I am amazed at your technical skills and expertise. Brilliant job!

 

 You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.

At the outset, we need to determine if there are any conflicts. For better clarity, I would require more information on this.

  • Have you tried pairing your Xiaomi Note Pro 3 with another device to rule out Bluetooth connectivity issues with it?
  • Have you tried to pair any other device with your computer to check if the computer’s Bluetooth works correctly?

I request you to first isolate. For now please follow the steps from these link: http://support.hp.com/us-en/document/c01060335

 

 Link 2: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01590950

 

If it still does not get resolved, Please update the bios, chipset and Bluetooth drivers from http://hp.c/om/drivers If it has not been done.

 

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

 

DavidSMP
I am an HP Employee

Tutor
Posts: 10
Member Since: ‎10-12-2016
Message 3 of 5 (5,166 Views)

Re: Bluetooth can't find any device

Thank you for your reply, david.

My xiaomi can pair with my JBL speaker, and my laptop never pair with anything like i say.

But, the issue has done with installing Lenovo bluetooth driver.

Nb : i had try many HP bluetooth driver, and the bluetooth still didn't work.
HP Support Agent
Posts: 11,187
Member Since: ‎08-10-2016
Message 4 of 5 (5,150 Views)

Re: Bluetooth can't find any device

Hi @GerhardSitorus,

 

Thanks for the quick reply.You are a really smart person. From your post, I gathered that the issue has been resolved by installing another driver from Lenovo.  Awesome job. I am really happy for you and very impressed with your great troubleshooting skills.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

DavidSMP
I am an HP Employee

Student
Posts: 1
Member Since: ‎02-14-2018
Message 5 of 5 (2,893 Views)

Re: Bluetooth can't find any device

hi good evening I cant seam to get my computer to hook up vai bluetooth to my wireless speaker. went under device drivers to even see if i had bluetooth and cant find if its even avail on my laptop

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