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Rebounder1234
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Bluetooth cannot connect to 3+ devices

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HP envy x360 15
Microsoft Windows 10 (64-bit)

I own the HP ENVY x360 - 15-ds0003ca and my Bluetooth does not work when not connected. 

When I connect 3 devices to Bluetooth (my speaker or headset, mouse, and keyboard), they all say that they are connected, the mouse and keyboard work but the headset or speaker does not play music when I play a youtube video or music. Sometimes, when I am connected to 2 Bluetooth devices, all my devices disconnect and ten seconds later all my previously connected devices reconnect. 

I have tried to update all drivers, disable turning off Bluetooth when power is low. 

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The_Fossette
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@Rebounder1234

 

I reviewed your post and I understand that the computer is unable to connect to more than 3 Bluetooth devices.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Firstly, there's a paired device and a connected device and then an actively communicating device. Your description above confuses these and no distinction, but there is a difference in functionality. A device can be paired, but not connected. Similarly, it can be connected but not transmitting. Think of a paired device as a saved wireless network that you're not connected to.

 

When you are using Bluetooth speakers and Bluetooth headphones you cannot get audio on both the devices at the same time.

 

Having said that, I recommend uninstalling the Bluetooth driver from the device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Rebounder1234
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Firstly, let me clarify. My definition of connected simply means that the computer states that the device is connected. It does not say paired. Thus, my description is correct and still stands. I recognize that if I use Bluetooth speakers and headphones I cannot get audio from both devices. I meant if I use one or the other as my third Bluetooth connected device. 

In your solution, in device manager, and under Bluetooth which "device" should I uninstall and install? Because there are multiple items that show up under Bluetooth.

 Thanks for your help. I hope to hear back from you

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The_Fossette
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@Rebounder1234

 

Thank you for the update.

 

I recommend you uninstall everything which is listed under Bluetooth devices and then download and install the driver from the below link.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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