cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Ishan____
New member
4 3 0 0
Message 1 of 7
412
Flag Post

Bluetooth connectin problem

HP Recommended
HP ProBook 455 G8 Notebook PC (1Y9H1AV)
Microsoft Windows 10 (64-bit)

Hello. My problem is that I cant seem to connect to my Bluetooth headphones and because it doesn't show anything on add a device. I tried reinstalling the drivers but it didn't work. If I use a dongle, it shows a driver error so then I need to uninstall the Bluetooth driver then I can use the dongle and it works fine. My laptop uses a "Realtek 802.11a/b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 combo driver" model. Please help.1.png2.png3.png

6 REPLIES 6
banhien
Level 20
Level 20
98,805 37,847 12,831 27,079
Message 2 of 7
Flag Post
HP Recommended

@Ishan____ 

 

You have to allow your headphones is discoverable first

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Ishan____
Author
New member
4 3 0 0
Message 3 of 7
Flag Post
HP Recommended

I did. It worked fine with the dongle. I didn't had to do anything. But with built in drivers nothing happens.Thank you.

Was this reply helpful? Yes No
banhien
Level 20
Level 20
98,805 37,847 12,831 27,079
Message 4 of 7
Flag Post
HP Recommended

@Ishan____ 

 

Your machine has one of the following wifi adapter

 

Compatible with Miracast® devices
Turbo Lite WLAN SVTPIntegrated wireless options with dual antennas (M.2/PCIe)
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5 (MU-MIMO supported)
Intel Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro®) (802.11ax 2 × 2, MU-MIMO, supporting gigabit file transfer speeds)Integrated wireless options with single antenna (M.2/PCIe)
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported)

 

Please check Device Manager to see which one.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
1 person found this reply helpful
Was this reply helpful? Yes No
Ishan____
Author
New member
4 3 0 0
Message 5 of 7
Flag Post
HP Recommended

hey, I checked Device manager and I can't seem to find anything under the Bluetooth option except Inter(R) Wireless Bluetooth. and for network adapters, I can see Intel(R) wi-fi 6 AX200 160Hmz. Hope it gives an answer to your question. Thank you.

Was this reply helpful? Yes No
Ishan____
Author
New member
4 3 0 0
Message 6 of 7
Flag Post
HP Recommended

I am waiting for your reply very eagerly. Thank u.

Was this reply helpful? Yes No
banhien
Level 20
Level 20
98,805 37,847 12,831 27,079
Message 7 of 7
Flag Post
HP Recommended

@Ishan____ 

 

Pleae try the first one on the following link

 

                  https://www.intel.com.au/content/www/au/en/products/sku/189347/intel-wifi-6-ax200-gig/downloads.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation