Bluetooth connection

[Shaurya_14]

I cannot connect any Bluetooth device to my laptop . Please tell how to fix this problem

[Garp_senchau]

@Shaurya_14,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

1) Run the Bluetooth Troubleshooter

• Click the Start button and go to Settings > Update & Security > Troubleshoot.
• Under Find and fix other problems, select Bluetooth and click Run the troubleshooter.
• Follow the on-screen instructions to resolve any detected issues.

2) Uninstall and reinstall the Bluetooth Adapter

If the Bluetooth icon is missing, but Bluetooth appears in Device Manager, try the following:

• Open Device Manager by searching for it in the taskbar.
• Expand Bluetooth, right-click the Bluetooth adapter (may include "radio"), and select Uninstall device.
• Click the Start button, go to Power, and select Shut down.
• After a few seconds, turn your PC back on. Windows should attempt to reinstall the driver automatically.
• If the driver doesn’t reinstall, go back to Device Manager, click Action > Scan for hardware changes.

3) Update Wireless Card and BIOS

If the issue persists, update the wireless card drivers and BIOS from the official HP Support website to ensure compatibility and stability.

Also, you may refer this guide: HP PCs - Troubleshooting a Bluetooth connection in Windows 10 | HP® Support

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,

[Shaurya_14]

Bluetooth does not appear in device manager . Neither under network . Please explain how to update wireless card driver and bios .

[Garp_senchau]

Hey @Shaurya_14,

I suggest you download the latest drivers from the HP Support website, enter your product details, or let HP detect your product.

Next, in the software and driver page select let hp detect the drivers you need.

Also, I recommend you download HP support assistant and follow the instructions in the tool to update your device.

You can refer this guide to update the BIOS: HP Consumer Desktop PCs - Updating the BIOS (Basic Input Output System) (Windows) | HP® Support

Let me know how it goes.

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,