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stephanie519
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Message 1 of 4
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Bluetooth constantly being disabled

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HP Spectre x360
Microsoft Windows 10 (32-bit)

I keep getting this issue where I will go to connect my bluetooth but it says that I need to turn it on but the turn bluetooth off and on button is gone. I can minorly fix it by just restarting my computer but having to do this almost every day is getting very annoying, especially when I'm working on a document that MUST stay open.

 

Any insight would be great!

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 4
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@stephanie519 Greetings from the HP Community!

Here are a few steps that should help resolve the issue:

 

1) Run the Bluetooth troubleshooter
Select the Start  button, then select Settings  > Update & Security  > Troubleshoot . Under Find and fix other problems, select Bluetooth, select Run the troubleshooter, and follow the instructions.

 

2) Uninstall the Bluetooth adapter in Device Manager

If you don't see the Bluetooth icon, but Bluetooth does appear in Device Manager, try uninstalling the Bluetooth adapter, shutting down your PC, and triggering an automatic driver reinstall:

  1. In the search box on the taskbar, type device manager, and then select Device Manager from the list of results.
  2. In Device Manager, select Bluetooth. Press and hold (or right-click) the Bluetooth adapter name (which may include the word “radio”), and select Uninstall device.
  3. Select the Start  button, then select Power  > Shut down.
  4. After your device shuts down, wait a few seconds, and then turn it back on. Windows will try to reinstall the driver. 
  5. If Windows doesn't reinstall the driver automatically, open Device Manager and select Action > Scan for hardware changes

If the issue persists, update the wireless card and BIOS drivers from the HP website: click here to find and install the same.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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stephanie519
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Hi,

Thank you for your response. I just wanted to ensure that I was uninstalling the correct thing. In the Device Manager under Bluetooth, it shows all the devices that I have connected to in the past. In addition, I noticed a few extras, which I am assuming that one of them is the thing I am meant to uninstall. The extra devices are called Audio Source Service, Bluetooth Device(RFCOMM Protocol TDI), Intel Wireless Bluetooth(R), Microsoft Bluetooth Enumerator, and Microsoft Bluetooth LE Enumerator, I am not sure which of these you are referring to and I just want to make sure I uninstall the correct one.

 

Stephanie

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praveen196
HP Support Agent
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Message 4 of 4
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@stephanie519

 

I understand your concerns.

 

Please perform all the required steps from this link:  HP PCs - Using Bluetooth Devices (Windows 10,  to troubleshoot Bluetooth issues.

 

Also update the bios, chipset and wireless drivers from this link:  http://hp.care/2s4KpRN

 

Have a nice day!!

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