Bluetooth devices cannot be mdisplayed and anaged from settings

[PaolinoAretino]

I cannot manage bluetooth conncections from the bleutooth section in settings.

No device are shown:

I have removed and reinstalled the bluetooth driver, stopped, disabled, reenabled and started the bluetooth services:

The Device manager shows bluetooth as working fine and several devices configured:

When I try to unistall the devices they disinstall ok but after a short while they "magically" show up again. 

I also tried to hack the registry but, despite all my efforts, I'm not able to get rid of the device entry in the Bluetooth enumerator:

where I set the privileges to Full for Everyone.

When I try to remove the entry I get the following error:

even in safe mode.

Could anybody help in troubleshooth the problem?
At the moment my bluethooth connecction is pretty much useless.

Thanks.

[The_Fossette]

@PaolinoAretino,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the exact model of your computer and the operating system you are using.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[PaolinoAretino]

Good morning.
I want to thank you in advance for the support you will be able to provide me.

Here is the detailed information of my laptop: 

and here are the details of the system installed:

Just for your knowledge.

The system was purchased in 2017 and everything worked well until October 2019.

At that moment, after a Windows update, that unfortunatelly cannot be avoided in Windows 10 (I hate that) the system started crashing regularly and I had to recover it. This is why you see the installation date set to 25-Oct-2019.

Thanks again.

Paolo 

[The_Fossette]

@PaolinoAretino,

Please follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Cheers!

[PaolinoAretino]

Here are the data I have:

HP ENVY x360 m6 Convertible PC

Model: m6-aq103dx

S/N: 8CG6512KGO

P/N: W2K45UA#ABA

Please, let me know if this is sufficient.
Thanks.

[The_Fossette]

@PaolinoAretino,

Thank you for the information.

I recommend you uninstall the Bluetooth driver from the device manager and then download and install the driver from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84411.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[PaolinoAretino]

The_Fossette,

  thank you for your support.

As already mentioned in my first post this was already done.

Actually, to tell you the truth, I have done that already at least twice if not three times already.

Execution of the indicated file take a looong time.

Thanks again.

[The_Fossette]

@PaolinoAretino,

What Bluetooth device are you trying to connect?

Are you getting any error?

Meanwhile, follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03429630

Let me know how it goes.