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05-01-2020 06:40 AM
I cannot manage bluetooth conncections from the bleutooth section in settings.
No device are shown:
I have removed and reinstalled the bluetooth driver, stopped, disabled, reenabled and started the bluetooth services:
The Device manager shows bluetooth as working fine and several devices configured:
When I try to unistall the devices they disinstall ok but after a short while they "magically" show up again.
I also tried to hack the registry but, despite all my efforts, I'm not able to get rid of the device entry in the Bluetooth enumerator:
where I set the privileges to Full for Everyone.
When I try to remove the entry I get the following error:
even in safe mode.
Could anybody help in troubleshooth the problem?
At the moment my bluethooth connecction is pretty much useless.
05-08-2020 12:52 PM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need the exact model of your computer and the operating system you are using.
Follow the steps in the below article to find the product details.
Look forward to hearing from you and you have a great day!
I am an HP Employee
05-09-2020 12:23 AM
I want to thank you in advance for the support you will be able to provide me.
Here is the detailed information of my laptop:
and here are the details of the system installed:
Just for your knowledge.
The system was purchased in 2017 and everything worked well until October 2019.
At that moment, after a Windows update, that unfortunatelly cannot be avoided in Windows 10 (I hate that) the system started crashing regularly and I had to recover it. This is why you see the installation date set to 25-Oct-2019.
05-14-2020 09:17 AM
Thank you for the information.
I recommend you uninstall the Bluetooth driver from the device manager and then download and install the driver from the below link and check if it helps.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Stay Home – Stay Safe
I am an HP Employee
05-14-2020 09:51 AM
thank you for your support.
As already mentioned in my first post this was already done.
Actually, to tell you the truth, I have done that already at least twice if not three times already.
Execution of the indicated file take a looong time.
05-15-2020 07:42 AM