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PaolinoAretino
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Bluetooth devices cannot be mdisplayed and anaged from settings

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I cannot manage bluetooth conncections from the bleutooth section in settings.

No device are shown:

PaolinoAretino_0-1588336003016.png

I have removed and reinstalled the bluetooth driver, stopped, disabled, reenabled and started the bluetooth services:

PaolinoAretino_2-1588336180546.png

 

The Device manager shows bluetooth as working fine and several devices configured:

PaolinoAretino_1-1588336112742.png

When I try to unistall the devices they disinstall ok but after a short while they "magically" show up again. 

I also tried to hack the registry but, despite all my efforts, I'm not able to get rid of the device entry in the Bluetooth enumerator:

PaolinoAretino_0-1588336573620.png

where I set the privileges to Full for Everyone.

 

When I try to remove the entry I get the following error:

PaolinoAretino_1-1588336696685.png

even in safe mode.

 

Could anybody help in troubleshooth the problem?
At the moment my bluethooth connecction is pretty much useless.

 

Thanks.

7 REPLIES 7
The_Fossette
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@PaolinoAretino,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the exact model of your computer and the operating system you are using.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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PaolinoAretino
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Good morning.
I want to thank you in advance for the support you will be able to provide me.

 

Here is the detailed information of my laptop: 

 

HPEnvy.jpg

 

and here are the details of the system installed:

 

Snap 2020-05-09 at 08.17.09.png

 

Just for your knowledge.

The system was purchased in 2017 and everything worked well until October 2019.

At that moment, after a Windows update, that unfortunatelly cannot be avoided in Windows 10 (I hate that) the system started crashing regularly and I had to recover it. This is why you see the installation date set to 25-Oct-2019.

 

Thanks again.

Paolo 

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The_Fossette
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@PaolinoAretino,

 

Please follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Cheers!

The_Fossette
I am an HP Employee

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PaolinoAretino
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Here are the data I have:

HP ENVY x360 m6 Convertible PC

Model: m6-aq103dx

S/N: 8CG6512KGO

P/N: W2K45UA#ABA

 

Please, let me know if this is sufficient.
Thanks.

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The_Fossette
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@PaolinoAretino,

 

Thank you for the information.

 

I recommend you uninstall the Bluetooth driver from the device manager and then download and install the driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84411.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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PaolinoAretino
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The_Fossette,

  thank you for your support.

 

As already mentioned in my first post this was already done.

Actually, to tell you the truth, I have done that already at least twice if not three times already.

 

Execution of the indicated file take a looong time.

 

Thanks again.

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The_Fossette
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@PaolinoAretino,

 

What Bluetooth device are you trying to connect?

Are you getting any error?

 

Meanwhile, follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03429630

 

Let me know how it goes.

The_Fossette
I am an HP Employee

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