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- HP Community
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- Re: Bluetooth distortion
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01-20-2019 02:23 PM
Every time i connect a bluetooth audio device the sound is very distorted i have the newest drivers for sound and bluetooth i have tried multiple buletooth devices and they all sound destored but if i connect them to a different device they sound fine.
Solved! Go to Solution.
Accepted Solutions
01-27-2019 02:13 AM
Hi there, thanks for letting me know. This would confirm a hardware issue with the computer. Please contact HP Support in your region regarding the service options for your computer.
Have a great day!
Thanks!
Asmita
I am an HP Employee
01-22-2019 03:48 AM - edited 01-22-2019 03:49 AM
Greetings!
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the audio distortion when a Bluetooth device is connected.
Appreciate you trying the steps. Don't worry, I'm here to help! To better assist you -
1) What's the name of the device connected?
2) Have you tried connecting the device to a different computer?
Let's try these steps -
Step 1 Windows Updates troubleshooter -
Click on this link to run Windows Updates troubleshooter.
Step 2 Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 3 HP Support Assistant Updates -
1) In the search box, type and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Hope this helps!
Let me know how that goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day ahead 🙂
Asmita
I am an HP Employee
01-27-2019 02:13 AM
Hi there, thanks for letting me know. This would confirm a hardware issue with the computer. Please contact HP Support in your region regarding the service options for your computer.
Have a great day!
Thanks!
Asmita
I am an HP Employee
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