Bluetooth doesn't connect

[Airo-Sten]

Hi!

I can not seem to get a bluetooth connection with my laptop.

I have tried everything:

Turn BT on/off

Restart the device

Check the drivers

Make sure the support service is on

And yet, it can not find any devices.

Can someone please give me some advice?

[VikramTheGreat]

Hi @Airo-Sten,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP laptop’s Bluetooth is turned on but cannot find any devices, even after checking drivers and services, here are the most effective steps to fix it:

1. Confirm Bluetooth Hardware

• Press Windows + X → Device Manager → Bluetooth.
• Ensure your adapter (e.g., Realtek, Intel) is listed and enabled.
• If it shows a warning icon or “Code 31/43,” the driver is corrupted.

2. Remove and Reinstall Bluetooth Drivers

1. In Device Manager, right-click your Bluetooth adapter → Uninstall device.
2. Check and delete the driver software for this device.
3. Restart your PC.
4. Download and install the latest Bluetooth driver from HP: 👉 Official HP® Support

3. Check Bluetooth Services

• Press Windows + R, type services.msc.
• Ensure these are running and set to Automatic: 
  • Bluetooth Support Service
  • Device Association Service

4. Reset Bluetooth Stack

• Open Command Prompt (Admin) and run: 
             net stop bthserv
             net start bthserv
• Then restart your PC.

5. Update Chipset & Wireless Drivers

• Bluetooth depends on the chipset and Wi-Fi drivers.
• Install the latest chipset and wireless drivers from HP’s site.

6. BIOS Update

• An outdated BIOS can cause Bluetooth issues. 👉 HP Business Desktop PCs - Updating the BIOS (Basic Input Output System) | HP® Support

7. If Still Not Working

• Run HP Hardware Diagnostics (F2 at startup) to confirm Bluetooth hardware is functional.
• If hardware passes but Bluetooth still fails, it’s a driver or Windows stack issue a clean reinstall of Windows or HP Recovery image may be needed.

👉 Official HP guide: HP PCs - Connecting a Bluetooth device (Windows) | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat