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Message 1 of 6
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Bluetooth doesnt work after migration to W10

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hp-pavilion-dv6-6c40se A7M81EA#ABV
Microsoft Windows 10 (64-bit)

Hi... Bluetooth option is not available in my laptop since after migration to Windows 10. I tried by adding legacy hardware and by changing in Bluetooth support services,,,,,but nothing works. Could you please any one help me to get out it.

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Message 2 of 6
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@Pjjmon

 

Welcome to HP support community.

 

Try downloading Bluetooth driver from Intel website  

https://downloadcenter.intel.com/download/27493 

  •  After this drivers update reboot the notebook, check is the Bluetooth drivers are listed under device manager. 

  • And check if it's able to pair any Bluetooth device  

 If the issue is not resolved, try to run BIOS update and check. 

Refer this link for  BIOS update:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Message 3 of 6
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Hi Sandy,

Thanks for your reply...I tried both ways, but still it doesnt work. In device manager, Intel Centrino Wireless Bluetooth 3.0+High speed virtual adaptor is still hidden and not able to connect to any other devices.

Please suggest if there is any other way-out for this issue.

Thanks,

PJJ.

 

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Message 4 of 6
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@Pjjmon

 

Use Troubleshoot to Fix Bluetooth Not Available

 

1. Back to the home page of the Settings.

2. Go to the Update & security menu.

3. Select the Troubleshoot tab on the right side.

4. On the left side, highlight the Bluetooth.

5. Click the Run the troubleshooter.

 

Turn off the Airplane Mode and Enable the Bluetooth Feature

1. Use Win + I to launch Settings.

2. Go to the Network & Internet menu.

3. Select Airplane mode tab on the left side.

4. On the right side, turn off the Airplane mode.

5. Turn on the Bluetooth.

disable-airplane-mode-fix-windows-10-creators-bluetooth-not-available

 

Make Sure the Bluetooth Devices Are Enabled

 

1. Back to the home page of the Settings.

2. Go to the Devices menu.

3. Select Bluetooth & other devices tab.

4. On the right side, make sure the Bluetooth is turned on.

5. Click More Bluetooth options below.

6. Tick the three options and click OK.

enable-bluetooth-device-options.png

You can also right-click the Bluetooth icon on the taskbar to try adding or showing the Bluetooth devices.

bluetooth-icon-taskbar.png

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Message 5 of 6
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Hi Sandy,

 

Thanks again for your reply.

Troubleshoot gives the message as "Device does not have Bluetooth".

In the flight mode it shows only Wifi switch and there is no Bluetooth on/off switch.

flight mode.JPG

Again under Settings/Devices/Bluetooth and other devices, both Bluetooth switch and More Bluetooth options are missing.

Bluetooth and other devices.JPG

Awaits for solution.

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HP Support Agent
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@Pjjmon

 

This might require remote access of your computer to fox the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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