Bluetooth driver required windows 10

[Naeem_20k]

Hello.!

  I have updated my laptop to windows 10-64bit. Now needs blutooth driver and some others that are shown in attached picture,

Could anyone able to help me in this way.

Thanks.!

[Paul_Tikkanen · Accepted solution]

Hi:

You need these drivers...

Bluetooth:

This package contains the driver installation package for the Mediatek Bluetooth in the supported notebook models running a supported operating system.

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

PCI Dev:

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63415.exe

PCI simple comms controller:

This package provides the Intel Management Engine Interface (MEI)Driver for the supported notebook models and operating systems. TheIntel Management Engine Interface enables communication between thehost operating system and the Intel Management Engine firmware.

http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63410.exe

Smbus controller:  Install this driver first and restart the PC.

This package contains the Intel Chipset Installation Utility andDriver for supported notebook models and operating systems. Thisutility enables the operating system to show the correct name forthe installed Intel hardware in the Microsoft Windows Device Manager.

http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63408.exe

One of the unknown devices will need this driver...

3D driveguard software

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

I would need you to post the hardware ID's for the other two unknown devices, so I can figure out what drivers they need.

Use this guide for how to find the hardware ID...

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

[Naeem_20k]

First of all Thanks alot for your support..! 

you made my days...!

The only one driver is still unknown its hardware id is below.

ACPI\VEN_INT&DEV_33A0
ACPI\INT33A0
*INT33A0

I think this is finger print reader, because its not working.

Thank you again.

[Paul_Tikkanen]

You're very welcome.

You need this driver for that device...

This package provides the Intel Smart Connect Technology driver forsupported notebook models running a supported operating system. TheIntel Smart Connect Technology driver enables the system to resumefrom sleep mode and update supported web applications such asemail. The system enters sleep after the update is completed.

http://ftp.hp.com/pub/softpaq/sp65001-65500/sp65233.exe

If the fingerprint reader isn't working, then you may need to install the updated fingerprint reader software for W10...

This package contains the HP SimplePass Identity Protection Software for the supported notebook models and operating systems. This software protects identity information and account access using the computer owner's fingerprint.

http://ftp.hp.com/pub/softpaq/sp75001-75500/sp75196.exe

[Naeem_20k]

Thanks Pual,

  Unfortunately fnger printer scaner not active after installation of this software.

[Paul_Tikkanen]

You're very welcome.

Sorry that just installing the W10 Simplepass software didn't get the fingerprint sensor to work.

Since I have no experience at all with troubleshooting fingerprint scanners, I suggest you start a new post regarding this matter.

There is one person, @Dragon-Fur , who is very knowledgable in this area.

[Dragon-Fur]

Thanks for the vote of confidence, @Paul_Tikkanen

Smiling.

Migrated systems can present a challenge for the fingerprint logon (and for SimplePass) setup.  This seems particularly true for those systems lacking HP Drivers for Windows 10 in spite of whether the File System appears to be working as expected.

In almost every case, it is necessary to get the Windows fingerprint logon working before adding in the SimplePass program.

Windows fingerprint logon is separate from HP SimplePass.  Windows 10 provides the software that supports fingerprint logon to Windows.   At writing, Windows logon software does not provide website / password fingerprint login support.

Reference:

Help / How-to 

Add or Remove Fingerprint logon - Windows 10

I can offer the following suggestions - which may work as presented or at least provide a means of finding a combination that provides for success.

Download and save the following:

Fingerprint Driver (rated for Windows 8.1; the driver should work also in Windows 10):

sp63418 Validity Sensor V4.5.228.0 W8.1-W10/64bit

and

At this writing, the latest Simplepass program:

sp86959 HP SimplePass V8.01.92 W10 32-64bit.exe

sp76923 HP SimplePass V8.01.62A W7-W10 32/64bit

Uninstall the existing SimplePass software:

Control Panel > icon view > Programs and Features >

scroll down, find, Right-Click the HP Simplepass program > Uninstall

After the uninstall is completed, Restart the computer and log in

If not already done, and if the software exists in Programs and Features,

"Repair" the DDK software

Control Panel > icon view > Programs and Features >

scroll down, find, Right-Click the DDK software entry and select "Repair"

After the process completes, Restart the computer and log in

In some systems, the hint in Programs and Features that Windows logon software is active (exists) is a listing for Synaptics WBF Fingerprint Reader -- this program also provides for a "Right-Click and Repair" option.

If not already been done, Uninstall the existing fingerprint driver.  If there is an option in the Device Manager to delete the driver at the time the driver is uninstalled, do so (tick "delete" box).

Restart the computer and log in

Install the fingerprint driver:

Open File Explorer window (formally Windows Explorer) > navigate to the Downloads folder >

Double-Click on the driver software to install

Restart the computer and log in

NOTES:

• It is possible that the Windows fingerprint logon will now work..
• When the computer is restarted (next step), try swiping your enrolled fingerprint to log into the computer

If Windows fingerprint logon is not working (you could not use your fingerprint to log in),

then

Check / verify / enable the fingerprint setup for Windows Fingerprint logon:

Windows key > Settings > Account > Sign-in Options

What to do?

What needs to be done depends on what is going on -- it may be only needful to remove / re-add fingerprints (in Sign-In Options) -- or the fingerprint setup may need to be "enabled" (due to the earlier "Repair" procedure).

If you make changes to Sign-In Options,

Restart the computer and log in

If / after you get the Windows fingerprint logon working,

Open File Explorer window (formally Windows Explorer) > navigate to the Downloads folder >

Double-Click on the Simplepass software package to install HP SimplePass > 

Restart the computer and log in

Reference:

Dragon Document - Help, suggestions, and examples:

Instructions to Upgrade HP SimplePass

Read section: Dragon Document Guidelines

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[Naeem_20k]

Thanks @Dragon-Fur and @Pual Tikkanen. 

My issue is resolved with your kind help.   

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

That is great news that everything is working now.

[Dragon-Fur]

@Naeem_20k

You are welcome.

Happy Computing!

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.