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HP Recommended
Microsoft Windows 10 (64-bit)

I'm using Hp 248 G1 notebook, operating system is windows 10pro x64,  build 21H2. My wirless card looks ok. wifi rums well but bluetooth bot works. I tried several times with different different driver. What can I do now?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I was afraid you were going to write that.

 

Unfortunately, the Ralink Wi-Fi cards have that problem of the Bluetooth completely disappearing from the device manager.

 

There is no fix.

 

If your notebook has two Wi-Fi antenna wires connected to the Ralink card, I recommend that you replace the Ralink card with this model that is listed in chapter 3 of your notebook's service manual.

 

You can easily check the number of antenna wires it has by removing the access panel on the bottom of the notebook.

 

See chapter 5 page 58.

 

Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter    HP part #730668-001

 

c04434138.pdf (hp.com)

 

I have a 350 G1 (15.6" display version of your notebook) with the same card and both the Wi-Fi and BT work fine on W10.

 

The Broadcom card is also dual band so you can connect to the 5.0 GHz Wi-Fi band.

 

You should be able to find the card on eBay.

 

Seach by the HP part number not the model of the Wi-Fi card.

 

730668-001 for sale | eBay

 

If your notebook only has one antenna wire, then you can use this card instead.  It is single band, but the Wi-Fi and Bluetooth work with only one antenna wire.

 

Realtek RTL8723BE 802.11bgn 1×1 + Bluetooth 4 LE Combo Adapter    HP part #753077-001

 

This is the least expensive one I could find for the Realtek card:

 

HP Stream 13-C002dx 13-C Series Wireless Half Card RTL8723BE 753077-001 (K26-66) | eBay

 

Or you can purchase a USB Bluetooth adapter.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

What model Wi-Fi adapter does your notebook come with?

 

If you don't know, go to the device manager, click to expand the Network adapters device manager category, and there you will find the name and model number of the wireless network adapter.

HP Recommended

Ralink  RT3290 802, 11bgn Wifi Adapter

HP Recommended

I was afraid you were going to write that.

 

Unfortunately, the Ralink Wi-Fi cards have that problem of the Bluetooth completely disappearing from the device manager.

 

There is no fix.

 

If your notebook has two Wi-Fi antenna wires connected to the Ralink card, I recommend that you replace the Ralink card with this model that is listed in chapter 3 of your notebook's service manual.

 

You can easily check the number of antenna wires it has by removing the access panel on the bottom of the notebook.

 

See chapter 5 page 58.

 

Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter    HP part #730668-001

 

c04434138.pdf (hp.com)

 

I have a 350 G1 (15.6" display version of your notebook) with the same card and both the Wi-Fi and BT work fine on W10.

 

The Broadcom card is also dual band so you can connect to the 5.0 GHz Wi-Fi band.

 

You should be able to find the card on eBay.

 

Seach by the HP part number not the model of the Wi-Fi card.

 

730668-001 for sale | eBay

 

If your notebook only has one antenna wire, then you can use this card instead.  It is single band, but the Wi-Fi and Bluetooth work with only one antenna wire.

 

Realtek RTL8723BE 802.11bgn 1×1 + Bluetooth 4 LE Combo Adapter    HP part #753077-001

 

This is the least expensive one I could find for the Realtek card:

 

HP Stream 13-C002dx 13-C Series Wireless Half Card RTL8723BE 753077-001 (K26-66) | eBay

 

Or you can purchase a USB Bluetooth adapter.

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