Bluetooth driver

[RLichtendahl]

I’m having two (older) notebooks; HP Pavilion DV7-6101SD and the HP Pavilion DV7-6C40ED both in excellent working condition with respectively Windows 7 and Windows 8.1 respectively.
On board Bluetooth Intel Centrino 3.0 Bluetooth adapter(HP 483113-001 ). Driver September 5th 2013 version 3.1.1309.386.
Headphones and mobiles are properly detected but Bluetooth mouses and Bluetooth external speakers are not.
Is there a software workaround solution without having to change the OS?

Any help is highly appreciated

[RLichtendahl]

Problem partly solved. The Bluetooth external speaker was connected to my mobile (Beginners' mistake). The mouse non-detection problem however still persists.
Any help is highly appreciated

[Max3Aj]

@RLichtendahl, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Based on your description, your HP Pavilion dv7-6c40ed is running Windows 8.1 with an Intel Centrino Wireless Bluetooth 3.0 adapter, and while Bluetooth headphones and phones are detected, your Bluetooth mouse is not.

Here’s a step-by-step guide to help resolve the Bluetooth mouse detection issue:

Ensure Mouse is in Pairing Mode

• Make sure the Bluetooth mouse is fully charged or has fresh batteries.
• Press and hold the pairing button on the mouse until the LED starts blinking (refer to the mouse manual for exact steps).

Remove and Re-Pair the Mouse

• Go to Control Panel > Devices and Printers.
• If the mouse is listed, right-click and Remove device.
• Restart your notebook.
• Try pairing the mouse again via Settings > Devices > Bluetooth & other devices.

Update Bluetooth Driver

• Open Device Manager.
• Expand Bluetooth, right-click on Intel Centrino Wireless Bluetooth 3.0, and select Update driver.
• Choose Search automatically for updated driver software.
• If no update is found, you can manually download the latest compatible driver from the HP Software and Driver Downloads page.

Change Power Management Settings

• In Device Manager, right-click your Bluetooth adapter > Properties.
• Go to the Power Management tab.
• Uncheck Allow the computer to turn off this device to save power.

Check Bluetooth Services

• Press Win + R, type services.msc, and press Enter.
• Ensure the following services are Running and set to Automatic:
  • Bluetooth Support Service
  • Bluetooth Handsfree Service
  • Bluetooth Audio Gateway Service

Try a Different USB Bluetooth Adapter (Optional)

If the built-in adapter is not fully compatible with newer Bluetooth peripherals, consider using a USB Bluetooth 4.0 or 5.0 dongle. These are inexpensive and often more compatible with modern devices.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[RLichtendahl]

Hi Max,

Thank you for your input. I tried the recommended settings but sofar to no avail. Can you supply me with a link the latest Intel Centrino driver so I can tiry updatee the current (2013) driver.

Yr help is highly appreciated.

Best regards,

Rob

[Max3Aj]

@RLichtendahl, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support