• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-31-2020 02:23 AM

HP Recommended
Product: HP ENVY x360 - 13-ag0017nb
Operating System: Microsoft Windows 10 (64-bit)

Hi

My BT drops and reconnects several times a day, at random moments. The BT is connected to my BT mouse and headset. I tried these devices on ohter PC's/laptops without problems. All  possible updates have been done: W10, BIOS, HP support assistant. Also a few fresh installs of the laptop from scratch were done.

 

The installed driver for Realtek Bluetooth 4.2 Adapter: 1.7.1021.3000

Networkadapters: Realtek RTL8822BE 802.11ac PCI" Adapter: 2024.0.10.209

These devices are not allowed to turn off the power (via power management tab).

 

In the system log I can find following entries when my BT is dropped:

BTHUSB 34 and 18. 

 

Any suggestions how it can be solved? 

 

Kind Regards

 

 

3 people had the same question
2 REPLIES 2

‎12-31-2020 07:23 AM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to update the wifi and bluetooth drivers to their latest versions...

 

Wifi:     2024.0.10.218 

 

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108893.exe

 

Bluetooth:  1.8.1030.3010

 

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110200.exe

 

 

Was this reply helpful? Yes No

‎01-06-2021 01:16 AM

HP Recommended

Hi

I tested with the drivers that you proposed but there is no difference. I think the problem is the network card RTL2288BE but  it has already been replaced.  I'll send it back to HP again for the third time, while I still have warranty.

 

KR

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.