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12-31-2020 02:23 AM
Product: HP ENVY x360 - 13-ag0017nb
Operating System: Microsoft Windows 10 (64-bit)
My BT drops and reconnects several times a day, at random moments. The BT is connected to my BT mouse and headset. I tried these devices on ohter PC's/laptops without problems. All possible updates have been done: W10, BIOS, HP support assistant. Also a few fresh installs of the laptop from scratch were done.
The installed driver for Realtek Bluetooth 4.2 Adapter: 1.7.1021.3000
Networkadapters: Realtek RTL8822BE 802.11ac PCI" Adapter: 2024.0.10.209
These devices are not allowed to turn off the power (via power management tab).
In the system log I can find following entries when my BT is dropped:
BTHUSB 34 and 18.
Any suggestions how it can be solved?
2 REPLIES 2
12-31-2020 07:23 AM
The only suggestion I can offer, would be to update the wifi and bluetooth drivers to their latest versions...
01-06-2021 01:16 AM
I tested with the drivers that you proposed but there is no difference. I think the problem is the network card RTL2288BE but it has already been replaced. I'll send it back to HP again for the third time, while I still have warranty.
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