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‎12-31-2020 02:23 AM

HP Recommended
Product: HP ENVY x360 - 13-ag0017nb
Operating System: Microsoft Windows 10 (64-bit)

Hi

My BT drops and reconnects several times a day, at random moments. The BT is connected to my BT mouse and headset. I tried these devices on ohter PC's/laptops without problems. All  possible updates have been done: W10, BIOS, HP support assistant. Also a few fresh installs of the laptop from scratch were done.

 

The installed driver for Realtek Bluetooth 4.2 Adapter: 1.7.1021.3000

Networkadapters: Realtek RTL8822BE 802.11ac PCI" Adapter: 2024.0.10.209

These devices are not allowed to turn off the power (via power management tab).

 

In the system log I can find following entries when my BT is dropped:

BTHUSB 34 and 18. 

 

Any suggestions how it can be solved? 

 

Kind Regards

 

 

3 people had the same question
2 REPLIES 2

‎12-31-2020 07:23 AM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to update the wifi and bluetooth drivers to their latest versions...

 

Wifi:     2024.0.10.218 

 

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108893.exe

 

Bluetooth:  1.8.1030.3010

 

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110200.exe

 

 

Was this reply helpful? Yes No

‎01-06-2021 01:16 AM

HP Recommended

Hi

I tested with the drivers that you proposed but there is no difference. I think the problem is the network card RTL2288BE but  it has already been replaced.  I'll send it back to HP again for the third time, while I still have warranty.

 

KR

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