-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
-
-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
-
- HP Community
- >
- Notebooks
- >
- Networking
- >
- Bluetooth drops and reconnects
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Bluetooth drops and reconnects
12-31-2020 02:23 AM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
Hi
My BT drops and reconnects several times a day, at random moments. The BT is connected to my BT mouse and headset. I tried these devices on ohter PC's/laptops without problems. All possible updates have been done: W10, BIOS, HP support assistant. Also a few fresh installs of the laptop from scratch were done.
The installed driver for Realtek Bluetooth 4.2 Adapter: 1.7.1021.3000
Networkadapters: Realtek RTL8822BE 802.11ac PCI" Adapter: 2024.0.10.209
These devices are not allowed to turn off the power (via power management tab).
In the system log I can find following entries when my BT is dropped:
BTHUSB 34 and 18.
Any suggestions how it can be solved?
Kind Regards
12-31-2020 07:23 AM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
Hi:
The only suggestion I can offer, would be to update the wifi and bluetooth drivers to their latest versions...
Wifi: 2024.0.10.218
https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108893.exe
Bluetooth: 1.8.1030.3010
https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110200.exe
01-06-2021 01:16 AM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
Hi
I tested with the drivers that you proposed but there is no difference. I think the problem is the network card RTL2288BE but it has already been replaced. I'll send it back to HP again for the third time, while I still have warranty.
KR

Didn't find what you were looking for? Ask the community