• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-19-2018 01:57 AM

HP Recommended
Product: Pavilion DV6-6c38TX
Operating System: Microsoft Windows 7 (64-bit)

I have a Pavilion DV6-6c38TX  i7 running Win7 x64

 

I just cannot get Bluetooth running. Device Manager is showing 5 "Bluetooth Peripheral Device" items under "Other devices"

 

I have tried various drivers but none of the ones I have download from HP or a few other places seem to come up as being accepted. 

If anyone can point me to a link or even share their drivers it would be appreciated. 

 

thanks

 

 

1 REPLY 1

‎12-19-2018 07:08 AM

HP Recommended

Hi:

 

This would be the correct bluetooth driver for the model wifi card your notebook has...

 

This package contains the driver installation package for the Atheros Bluetooth in the supported notebook models and operating systems.

 

https://ftp.hp.com/pub/softpaq/sp55001-55500/sp55343.exe

 

If you have already installed that driver, see if the info at the link below is of help to you...

 

https://support.microsoft.com/en-us/help/2654568/error-bluetooth-peripheral-device-driver-not-found-...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.