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- HP Community
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- Notebook Wireless and Networking
- Bluetooth is completely missing in Windows 10

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01-02-2017 11:53 AM
Help, Bluetooth is completely missing in Windows 10. It's doesn't even show up in Device Manager with the "Show Hidden Devices" option enabled. I even tried installing the driver directly from HP. I checked the Services to make sure Bluetooth services were started and set to automatic. Still does not work. I know this laptop has Bluetooth because it was working fine in Windows 8/8.1.
Now it's gone and nothing I do gets it back.
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Accepted Solutions
01-02-2017 12:13 PM
Hi:
According to the product specs for your notebook, it does not come with built in bluetooth networking or that feature would have been included along with the 1x1 802.11b/g/n WLAN Wireless connectivity specification.
To confirm this, I checked the parts list for your notebook below and it comes with a Realtek RTL8188EE 802.11bg/n 1x1 WiFi adapter.
http://partsurfer.hp.com/Search.aspx?SearchText=E4W31UA
That model wlan adapter absolutely is not a combination wifi/bluetooth adapter.
01-02-2017 12:13 PM
Hi:
According to the product specs for your notebook, it does not come with built in bluetooth networking or that feature would have been included along with the 1x1 802.11b/g/n WLAN Wireless connectivity specification.
To confirm this, I checked the parts list for your notebook below and it comes with a Realtek RTL8188EE 802.11bg/n 1x1 WiFi adapter.
http://partsurfer.hp.com/Search.aspx?SearchText=E4W31UA
That model wlan adapter absolutely is not a combination wifi/bluetooth adapter.
02-13-2017 06:34 AM
Hi, @Soccermom225 :
According to the product specs for your notebook, it does not come with built in bluetooth networking or that feature would have been included along with the 1x1 802.11b/g/n WLAN Wireless connectivity specification.
To confirm this, I checked the parts list for your notebook below and it comes with a Realtek RTL8188EE 802.11bg/n 1x1 WiFi adapter.
That model wlan adapter is not a combination wifi/bluetooth adapter.