Bluetooth is missing from system

[Nadz41]

Suddenly bluetooth disappeared, I couldn't connect to other devices, which previously could, I thought because I had to update the driver, but after updating bluetooth driver it couldn't be turned on, shaded gray, after that I updated my os Windows from Windows 8 to 8.1 then bluetooth completely disappeared from system, what should I do to restore bluetooth, thanks

[The_Fossette]

@Nadz41

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number of your computer.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and you have a great day!

Take care.

Cheers!