Bluetooth is missing in the device manager..

[off-signer]

Hello,

According to the spec the Bluetooth must be present but I can't locate it anywhere including the device manager!

from the spec 

https://support.hp.com/us-en/product/hp-15-bs000-laptop-pc/15551412/model/17504979/document/c0558572...

Wireless connectivity  Intel® 802.11b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 4.2 Combo

But in the device manager it is absent:  

Just in case, the hardware configuration report from Speccy -

http://speccy.piriform.com/results/pgaQefBSpIiduyOSYbR4dWa

Can you help me find it please or I should buy a BT-adapter?

Thanks!

[Paul_Tikkanen · Accepted solution]

Hi:

The Intel 3168 wifi adapter can't work with W7 unless you remove it and mask a couple of contacts.

I'm surprised the wifi still works.  Usually that doesn't work either.

So, you can either purchase an external USB BT adapter, or you can see if the same procedure for the Realtek wifi card works on the Intel one.  I don't know what pins you mask on the Intel card to get the BT to work.

...Or you can install W10, where the wifi and Bluetooth will both work just fine.

Here is a link to the discussion regarding getting the Realtek wifi adapter to work on W7...

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/wireless-button-radio-driver/m-p/6821...

Here is the link to the service manual for your notebook.

http://h10032.www1.hp.com/ctg/Manual/c05493257

[off-signer]

Dear Paul,

Thank you very much for your time, I will revert after I study your answer.

[Paul_Tikkanen]

You're very welcome.

[off-signer]

Windows 10 was installed and that solved the problem. Thank you!

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.