cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
M_SAEED8
New member
3 1 0 0
Message 1 of 4
491
Flag Post

Solved!

Bluetooth is not available on this device

HP Recommended
HP Pavilion 14-ce3520sa
Microsoft Windows 10 (64-bit)

I have been using this laptop since November 2019 ( brand new). I was using a wireless mouse (Logitec MX anywhere2s), it was connecting to the laptop via Bluetooth without using the USB receiver. However, Bluetooth has stopped suddenly. and when I tried to make troubleshooting this message appeared Bluetooth is not available on this device. 

 

The problem also when I look into the device manager I can't see the Bluetooth icon. 

 

DM1.jpg

 

How can I fix this? 

1 ACCEPTED SOLUTION

Accepted Solutions
praveen196
HP Support Agent
HP Support Agent
10,488 10,464 479 809
Message 2 of 4
Flag Post
HP Recommended

@M_SAEED8 Welcome to HP Community!

 

I understand that you are facing issues with bluetooth.

 

Let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

  • Shut down the computer 

  • Disconnect all external devices - everything. 

  • Remove AC power and the battery 

  • Press and hold power button for at least 30 seconds 

  • Reconnect the AC power (only), 

  • Power on > Login 

  • Next time you shut down the system, reinstall battery and follow the below steps. 

For more steps: Click here 

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
10,488 10,464 479 809
Message 2 of 4
Flag Post
HP Recommended

@M_SAEED8 Welcome to HP Community!

 

I understand that you are facing issues with bluetooth.

 

Let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

  • Shut down the computer 

  • Disconnect all external devices - everything. 

  • Remove AC power and the battery 

  • Press and hold power button for at least 30 seconds 

  • Reconnect the AC power (only), 

  • Power on > Login 

  • Next time you shut down the system, reinstall battery and follow the below steps. 

For more steps: Click here 

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
M_SAEED8
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for your support, 

But the battery is not removable.

 

Can I ignore this step?

Was this reply helpful? Yes No
praveen196
HP Support Agent
HP Support Agent
10,488 10,464 479 809
Message 4 of 4
Flag Post
HP Recommended

@M_SAEED8

 

I understand your concerns.

 

No need to remove the battery. Please ignore that step.

 

Have a nice day!!

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation