Bluetooth is not available on this device

[M_SAEED8]

I have been using this laptop since November 2019 ( brand new). I was using a wireless mouse (Logitec MX anywhere2s), it was connecting to the laptop via Bluetooth without using the USB receiver. However, Bluetooth has stopped suddenly. and when I tried to make troubleshooting this message appeared Bluetooth is not available on this device. 

The problem also when I look into the device manager I can't see the Bluetooth icon. 

How can I fix this? 

[praveen196 · Accepted solution]

@M_SAEED8 Welcome to HP Community!

I understand that you are facing issues with bluetooth.

Let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

• Shut down the computer 

• Disconnect all external devices - everything. 

• Remove AC power and the battery 

• Press and hold power button for at least 30 seconds 

• Reconnect the AC power (only), 

• Power on > Login 

• Next time you shut down the system, reinstall battery and follow the below steps. 

For more steps: Click here 

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[M_SAEED8]

Thanks for your support, 

But the battery is not removable.

Can I ignore this step?

[praveen196]

@M_SAEED8

I understand your concerns.

No need to remove the battery. Please ignore that step.

Have a nice day!!