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M_SAEED8
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Solved!

Bluetooth is not available on this device

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HP Pavilion 14-ce3520sa
Microsoft Windows 10 (64-bit)

I have been using this laptop since November 2019 ( brand new). I was using a wireless mouse (Logitec MX anywhere2s), it was connecting to the laptop via Bluetooth without using the USB receiver. However, Bluetooth has stopped suddenly. and when I tried to make troubleshooting this message appeared Bluetooth is not available on this device. 

 

The problem also when I look into the device manager I can't see the Bluetooth icon. 

 

DM1.jpg

 

How can I fix this? 

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praveen196
HP Support Agent
HP Support Agent
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@M_SAEED8 Welcome to HP Community!

 

I understand that you are facing issues with bluetooth.

 

Let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

  • Shut down the computer 

  • Disconnect all external devices - everything. 

  • Remove AC power and the battery 

  • Press and hold power button for at least 30 seconds 

  • Reconnect the AC power (only), 

  • Power on > Login 

  • Next time you shut down the system, reinstall battery and follow the below steps. 

For more steps: Click here 

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 4
Flag Post
HP Recommended

@M_SAEED8 Welcome to HP Community!

 

I understand that you are facing issues with bluetooth.

 

Let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

  • Shut down the computer 

  • Disconnect all external devices - everything. 

  • Remove AC power and the battery 

  • Press and hold power button for at least 30 seconds 

  • Reconnect the AC power (only), 

  • Power on > Login 

  • Next time you shut down the system, reinstall battery and follow the below steps. 

For more steps: Click here 

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

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M_SAEED8
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Thanks for your support, 

But the battery is not removable.

 

Can I ignore this step?

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
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@M_SAEED8

 

I understand your concerns.

 

No need to remove the battery. Please ignore that step.

 

Have a nice day!!

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