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SylwiaPogo
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Message 1 of 4
163
Flag Post

Bluetooth is not working- Win10 :-(

‎01-14-2021 04:50 AM - edited ‎01-14-2021 05:38 AM

HP Recommended
Product: HP-db1033nw
Operating System: Microsoft Windows 10 (64-bit)

Hi!

I have a problem with my laptop: HP-15db1033nw - bluetooth is not working - unable to connect to the device, although it can see the devices.

 

System: Windows 10 Home 20H2 (64-bit)

Product number 9PX62EA # AKD

Please help!

😞blue.jpg

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
137,897 92,559 21,283 28,584
Message 2 of 4
Flag Post

‎01-14-2021 06:53 AM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to update the Realtek wifi and bluetooth drivers to their latest versions if you have not done so already.

 

Wifi:  2024.0.10.218/

 

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108893.exe

 

Bluetooth:  1.8.1030.3010 

 

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110200.exe

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SylwiaPogo
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Message 3 of 4
Flag Post

‎01-14-2021 08:40 AM

HP Recommended

Hello!

Thank you for your answer.

All drivers are updated. I already miss an idea. Could it be that the problem could not be solved ...? 😞

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Paul_Tikkanen
Level 21
Level 21
137,897 92,559 21,283 28,584
Message 4 of 4
Flag Post

‎01-14-2021 08:43 AM

HP Recommended

You're very welcome.

 

Unfortunately, if the drivers have been updated and the Bluetooth still won't connect, I don't have any other ideas you can try, short of factory resetting the notebook.

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