Bluetooth is not working- Win10 :-(

[SylwiaPogo]

Hi!

I have a problem with my laptop: HP-15db1033nw - bluetooth is not working - unable to connect to the device, although it can see the devices.

System: Windows 10 Home 20H2 (64-bit)

Product number 9PX62EA # AKD

Please help!

😞

[Paul_Tikkanen]

Hi:

The only suggestion I can offer, would be to update the Realtek wifi and bluetooth drivers to their latest versions if you have not done so already.

Wifi:  2024.0.10.218/

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108893.exe

Bluetooth:  1.8.1030.3010 

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110200.exe

[SylwiaPogo]

Hello!

Thank you for your answer.

All drivers are updated. I already miss an idea. Could it be that the problem could not be solved ...? 😞

[Paul_Tikkanen]

You're very welcome.

Unfortunately, if the drivers have been updated and the Bluetooth still won't connect, I don't have any other ideas you can try, short of factory resetting the notebook.