Bluetooth missing on 850 G5 Windows 10

StuWalker1 · ‎07-11-2021

Hi,

I cannot find bluetooth on my Elitebook, it does not show up in device manager. The device is supposed to have it.
I have loaded the HP Support Assistant and done all the recommended updates.
I have done all the Microsoft Windows updates.

I would appreciate some help.

banhien · ‎07-11-2021

@StuWalker1

The series has few options for Wifi adapters, which one is on your machine ? You can use Device Manager to find out

Regards

BH
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StuWalker1 · ‎07-11-2021

Hi BH,
Thank you for the reply.

The wireless adaptor is: Intel Duel Band Wireless-AC 8265

Thanks

StuWalker1 · ‎07-12-2021

Hi BH,
Does that give you the info you need?
Stu

banhien · ‎07-12-2021

@StuWalker1

Good morning. Your machine uses same adapter as my 840 G5. The current BT driver is

https://ftp.hp.com/pub/softpaq/sp113501-114000/sp113708.exe

Please download and install it to your machine.

Regards

BH
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StuWalker1 · ‎07-13-2021

@Banhien

Hi BH
Thank you for the reply and the link.

I have already downloaded this driver and installed it. Unfortunately it did not make a difference to the problem - there is still no bluetooth available in device manager or in settings.
Is this the latest wireless driver? I have tried to update it, but cannot seem to get it updated to the intel one.

Thank you again for trying to help.
Stu

StuWalker1 · ‎07-14-2021

Any further thoughts?

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