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ZviZ
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Message 1 of 2
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Flag Post

Bluetooth module doesn't find devices

‎08-15-2020 07:21 PM - last edited on ‎08-16-2020 06:25 AM by Retired

HP Recommended
Product: I7-1114dx laptop
Operating System: Microsoft Windows 10 (64-bit)

Previous help Exceptional - 

Paul_Tikkanen (Level 20) posted a new reply in Notebook Wireless and Networking on 07-27-2020 07:04 PM

Subject: Re: Does a bluetooth or wifi / bluetooth adapter exist for a I7-1114dx laptop

 

Now the combination module is in and WINDOWS found the drivers,  Device Manager acknowledges the WiFi AND Bluetooth drivers.  (The WiFi works ok),  the Bluetooth module is turned on according to Windows.  But in Settings, Windows searches and doesn't find any of 4 different devices in close proximity.

Is there a troubleshooting link?

Thanks,  Harry [Personal Information Removed]

 

 

 

 

1 REPLY 1
Paul_Tikkanen
Level 21
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Message 2 of 2
Flag Post

‎08-15-2020 07:53 PM

HP Recommended

Hi:

 

Did you install the Realtek bluetooth driver?

 

If not, you need to.

 

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98266.exe

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