cancel
Showing results for 
Search instead for 
Did you mean: 
Illia_K
New member
1 0 0 0
Message 1 of 1
143
Flag Post

Bluetooth module isn't connecting to device after updating from Windows 7 to 10

HP Recommended
EliteBook 2560p
Microsoft Windows 10 (64-bit)

Just bought the notebook a couple of days ago. It has Windows 7 on board. Bluetooth has worked correctly.

Yesterday I updated it to Windows 10. After that I have problems with bluetooth.

Now when I try to conneect my bluetooth speaker, It becomes "paired"("Сопряжено" in original(Russian)), but when I click "Connect" I receive an error message "It didn't work. Make sure the Bluetooth device is still discoverable and then try again." ("Это не сработало. Убедитесь, что устройство Bluetooth все еще доступно для обнаружения, а затем повторите попытку.").

I tried to update drivers with Windows, with special driver program, delete the module and installing again, but nothing works. There is no driver on official Broadcom site.

 

Notebook: HP EliteBook 2560p

Module: Broadcom 2070 Bluetooth

Module ID: "USB\VID_03F0&PID_231D&REV_0306"
Can provide any other needed information.

 

Thank you!

P.S. Sorry for my bad english.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation