• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-18-2022 05:59 AM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy0000 (23S38AV)
Operating System: Microsoft Windows 11

Hi, My mouse is not connecting to the new laptop. It's an HP 430 Bluetooth mouse.

Any ideas? 

1 REPLY 1

‎05-18-2022 06:32 AM

HP Recommended

The mouse is enabled through HP Accessory Center (HPAC) Software so if you do not have it downloaded on your laptop, the HPAC software available for free download in Microsoft Store.

If you have it installed, just retry the connection steps. On your laptop go to Start menu then

open the Settings. Select Bluetooth & Devices on the right, then click the Add Device button

Switch on the mouse and wait for it's name to appear on the screen then select it and pair.

 

That should work

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.