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racerjim
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Bluetooth mouse stutters when I connect bluetooth headset

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Envy X360-15m-dr1012dx
Microsoft Windows 10 (64-bit)

My Bluetooth Mouse (Logitech V470 Cordless Laser Mouse for Bluetooth) works perfectly most of the time.  However, when I connect my Bluetooth headset (Monster Purity Pro, A2DP) the mouse becomes very "twitchy".  Specifically, the cursor movement lags the mouse movement, for about half a second.  Any idea how to fix this, or is it the nature of running two bluetooth devices?

 

Thanks,

Jim

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KrazyToad
HP Support Agent
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@racerjim

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

This is by design. You can connect only one device at a time through bluetooth. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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racerjim
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Thanks for the response. But I am able to connect the two devices, and the audio works well.  The mouse stutters, but it is intermittent.

 

Can you point me to some documentation on the bluetooth device this computer uses?  (Envy x360 - 15m-dr1012dx)

 

Thanks,

 

JIm

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praveen196
HP Support Agent
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@racerjim

 

I understand your concerns.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Have a nice day!!

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Rebounder1234
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I have the same problem with my HP envy x360 15. I tried your solution (updating the drivers) but unfortunately, it did not resolve the issue.

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praveen196
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@Rebounder1234

 

I understand your concern. 

 

Please perform the below steps and check.

 

1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator. 

2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/"). 

3) Enter sfc /scannow (note the space between "sfc" and "/"). 

 

Have a nice day!!

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Rebounder1234
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it says: Windows Resource Protection did not find any integrity violations.

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praveen196
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@Rebounder1234

 

Please perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

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