Bluetooth não funciona

[Andressa2]

Bluetooth não funciona, não ativa mais! Dentro do gerenciador de dispositivos ele esta oculto e com um sinal de alerta em cima do icone.

Esta atualizado, ja fiz inúmeras tentativas e alternativas, mas nada resolve.

O HP Hardware Diagnostics também não funciona direito, não realiza os testes.

Preciso de ajuda

[Paul_Tikkanen]

What model Wi-Fi adapter does your notebook come with?

If it has a Ralink RT3290 Wi-Fi adapter, the Bluetooth doesn't work on the newer builds of W10.

There is no fix other than to use a USB Bluetooth adapter.

[Andressa2]

How do I know the model of the wi-fi adapter?

[Paul_Tikkanen]

Go to the device manager. 

Click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

[Andressa2]

Adaptador Ralink RT3290LE 802.11bgn Wi-Fi

[Paul_Tikkanen]

Yes,  that's the model where the Bluetooth won't work on W10.

[Andressa2]

Ok! Thank you! Would W11 work?

[Paul_Tikkanen · Accepted solution]

You're very welcome. 

Unfortunately, not. 

It will work with W7, or W8.1 though. 

[Andressa2]

Ok, thanks

[Paul_Tikkanen]

Anytime. 

Glad to have been of assistance.